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Supporter timezone: Asia/Jerusalem (GMT+02:00)

This topic contains 9 replies, has 0 voices.

Last updated by justinb-4 1 day, 20 hours ago.

Assisted by: Itamar.

Author Posts
February 17, 2026 at 9:10 am #17828332

justinb-4

I’m trying to fix technical SEO issues like improper URLs. There may be an http instead of an https. These are code changes. I fix on the US side, but I need those changes propagated to the DE, JP and KO sites. Our developer showed me that I simply need to send it for translation, and “Save” the page. I tested by assigned translations to myself. I opened it up and just hit save. No copy changes. Then my code changes are pushed to DE, JP, and KO. Most of the time, when I send batches to BLEND, and it works. Other times it does not. I made the video to explain to your team why I’m sending 100’s of files over with no real copy changes. and I wanted to check if this process is ok with you.
Here's the video:
hidden link

February 17, 2026 at 9:40 am #17828470

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

Thanks for sending us the video with the problem.

I watched your video. If I understand correctly, the problem occurs with translations received from the Blend Translation Service. I mention this because, according to your video, resending those translation jobs through our Advanced Translation Editor fixes the problem. We will, of course, investigate the issue and, if needed, communicate with the Blend Translation Service about it. For this, we have Translation Service experts. But before moving this issue to our Translation Service experts, we need your access to your site and a few examples of translation jobs with these problems (double slashes in a URL and http instead of https).

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Thanks,
Itamar.

February 26, 2026 at 4:17 pm #17857439

justinb-4

Hi,
Our developer created a staging environment (hidden link) for you to debug the issue. He said he sent your team the login details yesterday.

1) Can you remove our brand name Sumo Logic from the ticket title and URL?

2) Here are some examples. I recently sent to Blend, but they returned with the same issue. On our site reports, I had over 3000 of these, and now we're down to just a couple hundred. So, I know this trick worked before. For some reason it's not working any more. I make the SEO fix to the US version, then send it to Blend. The DE, KO and JP versions come back with the original issue.

Examples - Page has image URL with double slash
- hidden link
- hidden link

- hidden link
- hidden link

- hidden link
- hidden link

I've also fixed issues like changing http to https, replacing images over 1mb, broken URLs, etc. For the most part, sending to Blend has allowed me to push the US fix to the other sites seamlessly.

February 26, 2026 at 6:44 pm #17857872

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi, and thanks for the access details.

I've escalated this issue to our Translation Service experts team.
When we have news about this issue, we'll update you here.

I appreciate your patience.
Itamar.

March 2, 2026 at 6:35 pm #17866086

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,
Update
We're still investigating this issue.
If needed, please allow us to take a copy of your site. To do this, we must install a plugin such as Duplicator or All-in-One Migration. Please let me know if you agree.

Regards,
Itamar.

March 3, 2026 at 3:58 pm #17869382

justinb-4

Hi Itamar, yes, you can go ahead.

March 4, 2026 at 10:40 am #17871513

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

Thanks for approving taking a copy of your site; however, there is no need for that. Our second-tier supporter has identified the source of the problem causing double slashes (//) in media links and has escalated the issue to our developers. The problem of this case didn't come from the Blend Translation Service, but it is in the Media translation add-on files. We've also published an errata about it, which you can read here: https://wpml.org/errata/with-media-translation-double-slashes-may-appear-in-image-urls-on-translated-content/. For your convienence I'm also adding the workaround below.

1. Take a backup of your site in case something goes wrong.

2. Edit this file with a code editor.
/wpml-media-translation/classes/media-translation/class-wpml-media-image-translate.php

3. Locate these lines (around line 211):

$filename          = array_pop( $file_subdirectory_parts );
$image_url_parts[] = implode( '/', $file_subdirectory_parts );

4. Edit like so:

$filename          = array_pop( $file_subdirectory_parts );
if ( !empty( $file_subdirectory_parts ) ) {
    $image_url_parts[] = implode( '/', $file_subdirectory_parts );
}

5. Save the changes in the file.

**** Important! Please make a full site backup (files and DB) before you proceed with those steps****

This issue has been escalated to our developers, and we'll keep you updated on any developments.

Regards,
Itamar.

March 4, 2026 at 11:05 pm #17873377

justinb-4

Thanks for the update. We can wait for your developers to research a fix. Once that happens, let us know what the procedure should be. Should I just send the same pages through the Blend translation process again? That way the fix can propagate to the three translated sites.

March 5, 2026 at 2:34 pm #17875356

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

There will be no need to resend the translations to the Blend service. The problem is in the Media translation file, and most likely occurred when you sent the translations via WPML rather than externally to the Blend service. When the fix is applied, you can simply send them through WPML -> Translation Dashboard.

Regards,
Itamar.

March 5, 2026 at 8:03 pm #17876255

justinb-4

Do you mean I should assign them to myself through the WPML dashboard? If so, the problem is that we have 100 plus pages, and then that's multiplied by the 3 translated sites we have. Sending each page to myself and then saving takes a very long time, unless you can suggest a batch process available to us. If I send to Blend, they don't charge since it just runs through their AI tool and they just save the file. I think it's somewhat automatic.

Previously, I only sent a few to myself to test. Those worked and got rid of the double slash.