the plugin is installed on the site, but it does not appear in the installed plugins menu?

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to set up WPML on your site and after downloading, installing, and activating the plugin, it does not appear in the WordPress interface or the installed plugins menu.
Solution:
If you're experiencing this issue, we recommend checking if you have installed both WPML Multilingual CMS and String Translation components. You can do this by navigating to Plugins → Add New Plugin → Commercial tab in your WordPress dashboard. From there, select the necessary plugins and install them.

This solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 7 replies, has 2 voices.

Last updated by Andrey 2 months ago.

Assisted by: Andrey.

Author	Posts
April 17, 2025 at 4:50 pm #16945251
michalS-90	Background of the issue: I am trying to set up WPML on my site hidden link. I downloaded and installed the plugin, entered the activation code, but I am having issues with it appearing in the WordPress interface. Symptoms: The WPML plugin does not appear in the installed plugins menu or in the WordPress admin bar. Questions: Where did I make a mistake in the installation process? Why is WPML not showing up in the installed plugins menu?
April 17, 2025 at 5:44 pm #16945546
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Please upload any relevant screenshots that would help illustrate the problem. I want to ensure that I fully understand the issue at hand so that I can provide the best possible solution.
April 22, 2025 at 12:17 pm #16955147
michalS-90	Hello, I am sending a screenshot, unfortunately we do not have the WPML shortcut in the bar, what else should we install??? Regards Michał
April 22, 2025 at 1:10 pm #16955369
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hello Michał, Thank you for your feedback. Have you installed WPML Multilingual CMS and String Translation? You might need to go to the Plugins → Add New Plugin → Commercial tab, choose the plugins, and install them. Let me know how it goes.
April 23, 2025 at 7:43 pm #16961911
michalS-90	Hello Andrey, Have you installed WPML Multilingual CMS and String Translation? where can I download these plugins? Regards Michał
April 24, 2025 at 7:07 am #16962717
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hello Michał, You mentioned that you have already added the activation code, so you should have the OTGS Installer plugin installed now. To install the WPML Multilingual CMS and String Translation plugins, go to Plugins -> Add New -> Commercial tab. On this page, you can choose the plugins you want to install. I have attached a screenshot for your reference. Alternatively, you can check and download the latest released versions under "My Account -> Downloads" on this site. Instructions for updating can be found here: http://wpml.org/faq/install-wpml/. Please note that the OTGS Installer plugin is no longer needed once you have installed the plugins.
April 24, 2025 at 12:52 pm #16964452
michalS-90	thank you for your help.
April 24, 2025 at 1:09 pm #16964589
michalS-90	sorry, I just have a question in the WPML program configuration there is a choice - Who will translate? doesn't the program translate our page itself? what does it look like? should we translate everything ourselves first?
April 24, 2025 at 6:19 pm #16965815
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	WPML can automatically translate your entire site. You can watch a video on the following page and find more information here: https://wpml.org/documentation/automatic-translation/. Alternatively, you can choose the other option and decide later which pages to translate and how you want them translated. Here are some articles for your reference: https://wpml.org/documentation/getting-started-guide/ https://wpml.org/documentation/translating-your-contents/