the translation stopped

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using the 'Pay as you go' translation feature and the translation process has unexpectedly stopped, affecting the visibility on your live site.
Solution:
We recommend checking the status of your translation credits on https://wpml.org/account/manage-credits/. If the credits are sufficient but the issue persists, please follow the steps provided in the support ticket linked here: https://wpml.org/forums/topic/pay-as-you-go-not-working-3/.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still exists, please do not hesitate to open a new support ticket. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Account Issues, Credits

This topic contains 3 replies, has 0 voices.

Last updated by Andrey 1 month, 2 weeks ago.

Assisted by: Andrey.

Author	Posts
July 10, 2025 at 6:25 am #17221879
yvesB-21	Background of the issue: I am trying to use the 'Pay as you go' translation feature for the fastest possible translation. The translation process stopped, and this affects the visibility on our live site. The issue can be seen at the following link: https://wpml.org/account/manage-credits/ Symptoms: The translation process stopped unexpectedly. I expected the translation to be completed, but instead, it stopped. Questions: Why did the translation stop? How can I resume the translation process asap?
July 10, 2025 at 9:47 am #17222867
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. I will provide you with the support using the same ticket you opened here: https://wpml.org/forums/topic/pay-as-you-go-not-working-3/
July 10, 2025 at 2:42 pm #17224584
yvesB-21	okay
July 10, 2025 at 2:48 pm #17224600
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for understanding.