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[Resolved] translated page changes back to the original language

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing an issue where your contact page, initially translated into Dutch, keeps reverting to English despite multiple translations. Additionally, the URL does not correctly reflect the Dutch translation.
Solution:
We recommend adding a specific constant to your wp-config.php file to prevent automatic updates from overwriting your translations. Please insert the following line of code into your wp-config.php file:

define('WPML_TRANSLATION_AUTO_UPDATE_ENABLED', false);

Before making this change, ensure you back up your database to avoid any potential data loss. For more details on this solution, you can visit the following link:
WPML Errata on Page Builders and Translation Overwrites

If this solution does not apply to your situation, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 3 replies, has 1 voice.

Last updated by olgaW-4 4 days, 12 hours ago.

Assisted by: Andrey.

Author Posts
August 25, 2025 at 7:07 am #17343880

olgaW-4

Background of the issue:
I am trying to keep my contact page translated into Dutch. I initially translated it in January and have done so a couple of times since, but it keeps reverting to English. The URL where the issue can be seen is hidden link. I expected the page to be at hidden link and fully in Dutch.

Symptoms:
The translated page reverts back to English, and the URL does not reflect the Dutch translation.

Questions:
Why does my translated page revert to English?
How can I ensure the page remains in Dutch?
August 25, 2025 at 10:08 am #17344490

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Thanks for contacting us.

While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.

If you have done your change manually but have not switched the editor from WPML editor to WordPress editor ( manual) then this is expected. Make sure you have made the switch otherwise WPML will think you are adding translation via WPML editor and overwrite any changes done manually.

Please check:
- https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

Let us know if this helps.

Regards,
Drazen
August 25, 2025 at 10:21 am #17344533

olgaW-4

The page, like all other pages, was translated in Elementor editor.
I face issues only with this particular page.
August 25, 2025 at 12:14 pm #17345158

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Can you test the following workaround and see if it helps?

Please try adding the following constant to your wp-config.php file:

define( 'WPML_TRANSLATION_AUTO_UPDATE_ENABLED', false );

You can find more details here:
https://wpml.org/errata/page-builders-translated-content-is-overwritten-with-the-original-when-updating-the-original-post/

Please back up your database before making any changes.
August 29, 2025 at 3:47 pm #17358468

olgaW-4

The issue was that the page wasn't set to Translate independently.
Thank you