Translating custom links in menus

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with custom links in the main menu not reflecting accurately on the live site after following the translation documentation.
Solution:
We recommend navigating to WPML > Support > Troubleshooting and clicking on the "Set language information" option. This should resolve the issue and allow you to create a menu for your Spanish language. If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.

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Tagged: Documentation request

This topic contains 2 replies, has 0 voices.

Last updated by jennB 2 weeks, 4 days ago.

Assisted by: Kor.

Author	Posts
May 21, 2025 at 8:50 pm #17059013
jennB	Background of the issue: I followed the documentation to translate custom links in my main menu, but it isn't reflecting accurately on the live site. Here's a 2 min video of what I'm experiencing: hidden link. The issue can be seen on this page: hidden link. Symptoms: The translated custom links in the main menu are not reflecting accurately on the live site. Questions: Why are the translated custom links not reflecting accurately on the live site? Is there a step I might have missed in the documentation for translating custom links?
May 22, 2025 at 9:45 am #17060638
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I can see the issue on your screen recording. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
May 23, 2025 at 1:14 am #17063887
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked and I can replicate the issue. To fix this, I navigated to WPML > Support > Troubleshooting link and clicked on the "Set language information" option. Now, creating a menu for your Spanish language should be possible now. Could you try?
May 23, 2025 at 2:34 pm #17066981
jennB	That did it, thank you Kor!