Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- - 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00
- - - - - - -

Supporter timezone: America/Lima (GMT-05:00)

This topic contains 2 replies, has 0 voices.

Last updated by markv-5 39 minutes ago.

Assisted by: Andreas W..

Author Posts
January 30, 2025 at 7:35 pm #16653292

markv-5

Background of the issue:
I am trying to resolve a conflict between Solid Central (a remote management tool) and the WPML String Translation plugin. When I activate the WPML String Translation plugin, Solid Central loses connection to my website, hidden link. I have tested this by enabling and disabling plugins one by one, and the issue only occurs with the String Translation plugin.

Symptoms:
Solid Central loses connection to the website hidden link when the WPML String Translation plugin is activated. Other WPML plugins like WPML (main plugin), WPML Media Translation, and WooCommerce Multilingual & Multicurrency do not cause this issue.

Questions:
Can you investigate the conflict between Solid Central and the WPML String Translation plugin?

January 30, 2025 at 9:25 pm #16653495

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Could you please connect this test site to your Solde Central account and try to recreate the issue?

One-Click-Login:
hidden link

Make sure to leave me a comment on this ticket once you are done with this task.

Best regards
Andreas

January 31, 2025 at 1:15 pm #16655722

markv-5

Hi Andreas,

Thank you for providing the sandbox website. I've enabled and connected Solid Central, after which I also enabled WPML and all associated plugins (including String Translation). For some reason it is not causing any issues on your sandbox website.

I've tested again on my own website avstyle.nl, but for some reason I'm not able to connect when String Translation is enabled. As soon as I disable the plugin, I'm able to connect again.

I've enabled the default WordPress theme (2025) and disabled ALL plugins except for WPML Multilingual CMS and WPML String Translation, but unable to connect. When I disable String Translation, it works instant.

Attached a few screenshots from Solid Central for both your sandbox site and avstyle.nl

Hope your can figure out what is causing this issue. Do you need admin access to both Solid Central and avstyle.nl?

Thanks for the help and kind regards,
Mark

AVStyle with String Translation enabled.png
AVStyle with String Translation disabled.png
Sandbox plugins.png
Sandbox general settings.png
January 31, 2025 at 8:05 pm #16657166

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hi,

I do understand correctly, that this issue did not occur on the Sandbox?

If so, I would like to offer to take a closer look into the Live Site and request temporary access (wp-admin and FTP) to the site to investigate the issue further.

If you could also provide access to Solid Cnetrak it would be really helpful.

The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up the site and database before granting us access.

If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private reply form looks like this:
hidden link

The next time you reply, click on "I still need assistance".

Video:
hidden link

Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.

Best regards
Andreas

January 31, 2025 at 10:30 pm #16657363

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

My apologies, please ignore this comment. It was supposed to be for a different ticket.

January 31, 2025 at 10:41 pm #16657374

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I am not sure what was causing the issue, but I disabled anything but WPML and our add-ons the connection worked.

After enabling all plugins again the connection kept working.

I suggest you try clearing the cache in Lightspeed Cache and check if this solves the issue on your live site.

February 2, 2025 at 12:05 pm #16659867

markv-5

Hi Andreas,

Thank you for looking into it. Unfortunately the site (staging.avstyle.nl) is still disconnected from solid central. When you enable String Translation and then go back to Solid Central and click on "refresh site data", it will come back with a connection error.

I've captured a short screen recording with comments (audio) to show you what I'm experiencing. Hopefully this helps to clarify the issue.

I was not able to attach it to this message, so you can find it here:

hidden link

Please take a look at the recording and let me know if you still think that Litespeed could be the cause. For this screen recording I used the staging website, but the issue is exactly the same with the live site.

Thanks in advance and hope hearing from you soon!

Kind regards,

Mark