Background of the issue:
I am trying to resolve a conflict between Solid Central (a remote management tool) and the WPML String Translation plugin. When I activate the WPML String Translation plugin, Solid Central loses connection to my website, hidden link. I have tested this by enabling and disabling plugins one by one, and the issue only occurs with the String Translation plugin.
Symptoms:
Solid Central loses connection to the website hidden link when the WPML String Translation plugin is activated. Other WPML plugins like WPML (main plugin), WPML Media Translation, and WooCommerce Multilingual & Multicurrency do not cause this issue.
Questions:
Can you investigate the conflict between Solid Central and the WPML String Translation plugin?
Thank you for providing the sandbox website. I've enabled and connected Solid Central, after which I also enabled WPML and all associated plugins (including String Translation). For some reason it is not causing any issues on your sandbox website.
I've tested again on my own website avstyle.nl, but for some reason I'm not able to connect when String Translation is enabled. As soon as I disable the plugin, I'm able to connect again.
I've enabled the default WordPress theme (2025) and disabled ALL plugins except for WPML Multilingual CMS and WPML String Translation, but unable to connect. When I disable String Translation, it works instant.
Attached a few screenshots from Solid Central for both your sandbox site and avstyle.nl
Hope your can figure out what is causing this issue. Do you need admin access to both Solid Central and avstyle.nl?
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Hi,
I do understand correctly, that this issue did not occur on the Sandbox?
If so, I would like to offer to take a closer look into the Live Site and request temporary access (wp-admin and FTP) to the site to investigate the issue further.
If you could also provide access to Solid Cnetrak it would be really helpful.
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Thank you for looking into it. Unfortunately the site (staging.avstyle.nl) is still disconnected from solid central. When you enable String Translation and then go back to Solid Central and click on "refresh site data", it will come back with a connection error.
I've captured a short screen recording with comments (audio) to show you what I'm experiencing. Hopefully this helps to clarify the issue.
I was not able to attach it to this message, so you can find it here:
hidden link
Please take a look at the recording and let me know if you still think that Litespeed could be the cause. For this screen recording I used the staging website, but the issue is exactly the same with the live site.