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[Resolved] Automatic Translation Credits Not Showing on Site

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where purchased translation credits for totara.com are visible in the WPML Account but are not reflected in Translation Management -> Tools.
Solution:
If you're facing this issue, we recommend you unregister and then re-register your WPML plugin. Here are the steps to follow:
1. Log in to your WPML.org account and go to the Sites page.
2. Delete the existing site key.
3. Log in to your site, navigate to Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link. This will generate a new key for your site, and you can also assign the credits using that popup.
6. Copy the key, paste it back into the input box, and press the Register button.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Last updated by kateH-7 1 week, 1 day ago.

Assisted by: Noman.

Author Posts
January 28, 2025 at 4:39 pm #16643394

kateH-7

Background of the issue:
I am trying to ensure that the credits purchased for totara.com (translation ID 85dea278-4c45-4ed7-b806-339cb11d9f54#QfjsBTArPXF5hT8bkwMkrAtt) are reflected in Translation Management -> Tools.

Symptoms:
The credits are showing in the WPML Account but are not being reflected in Translation Management -> Tools. I expected to see translation credits available, but instead, I got missing credits.

Questions:
Why are the purchased translation credits not showing in Translation Management -> Tools?
How can I ensure that the credits are correctly reflected on the site?
January 28, 2025 at 7:49 pm #16643842

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. This type of issue usually happens when the WPML is not registered properly on your site. Could you please delete the existing site key and create a new one by following below steps:

1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key.
3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link.
6 It will generate the Key for your site and you can also assign the credits using that popup.
7. Copy the key, and paste it back into the input box, and press the Register button.

Please let me know if this resolves the issue or if you need further assistance with this issue.

Thank you
January 28, 2025 at 8:18 pm #16643868

kateH-7

That did it! Thank you!