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This topic contains 2 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 1 week, 3 days ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
October 16, 2025 at 9:20 am

7107 Digital

Background of the issue:
I am trying to preview certificates in different languages using WPML, but the preview just shows a blank page. This is a known issue as per the link: https://wpml.org/errata/learndash-lms-certificate-preview-is-missing-in-the-editors-visual-tab/. The fix provided doesn't seem to work for me.

Symptoms:
The preview of translated certificates shows a blank page instead of the expected content.

Questions:
Why does the certificate preview show a blank page in different languages?
Why doesn't the provided fix work for my issue?

October 19, 2025 at 5:38 am #17496393

7107 Digital

I reuploaded the background images of the certificates and it seems fine now. The problem is this is a manual patch. How can I protect against losing this when I update?

October 20, 2025 at 3:42 pm #17500294

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

The only way to make this code persistent, is to rewrite it, so it can be added to the functions.php file. After that, you can create a child theme or add with a snippets plugin.

Otherwise you'll need to reinsert the modification after updates.