we are using Dokan and when the Vendor delete a product the product translation in the other language still not deleted automatically, so how to fix this issue ?
Can you go to WPML → Settings → Posts and pages synchronization and check the When deleting a post, delete translations as well, please? This way, when you delete the original product, the translations of it should be deleted too.
I looked for this issue but nobody else reported it so far. I also tried to delete a product from the dashboard area, and the translated product is deleted too. I guess that the issue is happening only when the Dokan system is used too.
In this case, I created a clean website to test this out: hidden link
Please access the website, install Dokan, create a few products, translate them, and then try to delete them. Is the issue still available? I want to see if we can replicate this issue on a clean website so I can pass this to the compatibility team and check this out.
Please send me a link to the page that you use to delete the products, so I can give that a try and see what's going on.
also i did create a new product in english from the vendor dashboard then i translated then i delete the English Test product from the vender dashboard and still the Arabic Product not delete it.
the link of the page is the Vendor Dashboard hidden link
Can you tell me how are you adding, translating, and deleting the products, please?
As I understand from your message, you're adding the product through the front-end here: hidden link
then translate it from the dashboard area: hidden link
and then go back here: hidden link
to delete it, am I right? I just want to make sure that I'm checking exactly the same steps so I can pass everything to my colleagues and let them check what's going on.
Thank you for confirming the steps. I was able to replicate the issue and asked my colleagues to have a look at this to see if there anything I'm missing.
Most probably this is a compatibility issue with Dokan and I'll have to escalate it to the compatibility team, but first I want to see if maybe there's something that can be done in order to make this work.
I'll give you a message back as soon as I have an update from one of my colleagues (which shouldn't take long).
As we both thought, the option from WPML → Settings area for deleting the translated product should work for the products that are deleted through the Dokan dashboard too.
In this case, I had to escalate this to the compatibility team, as I previously mentioned. This way, my colleagues will check this out a bit closer to see what can we can do about it. They'll also reach out to the Dokan plugin authors too if needed.
I'll keep you posted about the progress we're making on this one.
I checked the status of this issue and it seems that my colleagues started checking this out right after I escalated it. However, things are a bit complicated and it takes a bit longer to find a solution. For now, we found how Dokan works when it comes to products deleting, and we need to look for a way to "connect" it to the WPML logic.
I will keep you posted since this ticket is connected to the issue on our list.
