Do i need to update WPML license information after cloning the prod site to dev

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needs to know if they should register their test site with a new WPML license after cloning their production site.
Solution:
If you're experiencing issues after cloning your website and are unsure about the WPML license registration, we recommend that you unregister the license key from the cloned website and then register the new website with a new license key associated with that URL. Here are the steps to follow:
1. Unregister the license key from your website. For detailed instructions, visit Unregister WPML.
2. Register the new website / URL with a new key. For detailed instructions, visit Register WPML.

If this solution doesn't look relevant to your issue, please open a new support ticket in our support forum.

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Tagged: Account Issues

This topic contains 5 replies, has 3 voices.

Last updated by Andrey 1 year, 7 months ago.

Assisted by: Andrey.

Author	Posts
November 9, 2023 at 9:42 am #14764011
dominikC-4	Hi, We've cloned our production site (www.taalhammer.com) to a test instance (wptest.taalhammer.com) with Updraft backup plugin. The plugin updated all the occurences of the base url from www to wptest and looks like WPML immediately recognizedthis change. Do we need to register the test site again with WPML license? Both sites are added to WPML account but is there anything we need to to on test test WordPress site? We guess that after cloning the test site may be still using the production WPML license key. Plase advise
November 9, 2023 at 10:17 am #14764421
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, yes, you would need to unregister the license key from the website and then re-register the new website / URL and add new key associated to that website. Please check: - https://wpml.org/faq/install-wpml/#unregister - https://wpml.org/faq/install-wpml/#register Regards, Drazen
November 10, 2023 at 10:57 am #14775485
dominikC-4	Hi, I did as you suggested but I'm getting an rerror. First I unregistered the plugin and now when I try to register it with the correct key 'ay6ItZVpdb' I get the following error: "Unable to parse data from service response."
November 10, 2023 at 3:25 pm #14778505
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. Have you created a new site key on wpml.org? Register again with a new site key in case of a temporary communication issue. Let us know how it goes.
November 11, 2023 at 11:54 am #14781981
dominikC-4	Unfortunately it doesn't work. We tried couple of times with the old key with no luck. We've also removed the site from WPML and registered it again - twice and it didn't work. We keep getting the same error - "Unable to parse data from service response."
November 13, 2023 at 6:37 pm #14791841
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank for the update. Have you tried to temporarily deactivate all non-WPML relalated plugins and check the results? Before proceeding with any changes, please make sure to back up your database first.