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[Closed] "Error with moving translation information to new URL" message

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This topic contains 3 replies, has 0 voices.

Last updated by Kor 6 months, 1 week ago.

Assisted by: Kor.

Author Posts
January 13, 2025 at 3:32 am #16586595

emilyM-7

Background of the issue:
I had been developing a site locally at ssg.ddev.site. Now the site is at a staging address of staging.ssg.coop. WPML wants to update the URL, but it fails. The staging site has htaccess authentication enabled.

Symptoms:
Error with moving translation information to new URL.

Questions:
Why does WPML fail to update the URL when moving from a local site to a staging site?
Is htaccess authentication affecting the URL update process in WPML?
January 13, 2025 at 7:47 am #16586822

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us.

I've checked our records and I need a few information on your end. Please navigate to your accounts here https://wpml.org/account/sites/ and generate a new sitekey for this site. Then, in your Website, navigate to WP > Plugins > Add New > Commercial Tab and replace the sitekey over there.

Then, navigate to WPML > Support > Troubleshooting link and send me the Advanced Translation ID.

January 13, 2025 at 3:33 pm #16589433

emilyM-7

THank you for sending these instructions. I have regenerated a new sitekey for staging.ssg.coop. However, on the Commercial tab of the plugins page, I see nowhere to put the new key. See attached screenshot. The highlighted link about updating key just comes back here to wpml.org

Add-Plugins-‹-Sustainability-Solutions-Group-—-WordPress-01-13-2025_10_30_PM (1).jpg
January 13, 2025 at 3:39 pm #16589474

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Please click on the link shown in the attached screenshot. Also, I can see the WPML cannot connect to wpml.org error. Please go through this article and follow the guidance provided to fix the connection issue. https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/

Screenshot_192.jpg

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