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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing a blank screen when trying to edit translations in the Advanced Translation Editor on your WordPress site, this could be due to insufficient memory allocated to WordPress.
Solution:
We recommend you try the following steps:
1. Increase the WordPress memory limit to at least 256MB. You can do this by adding the following code to your

wp-config.php

file:

/* Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');

Add this code above the line that says /* That's all, stop editing! Happy blogging. */.
You can verify the updated memory limit in WPML -> Support.
2. Check if there is a relevant workaround on our errata page for known issues. For instance, issues related to WordPress 6.7 not loading .mo files can be found here: WordPress 6.7 .mo files issue.
3. Make a minor edit to the content in the original language, save the changes, and then update the translation.

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 0 voices.

Last updated by Carlos Rojas 1 week ago.

Assisted by: Carlos Rojas.

Author Posts
November 27, 2024 at 7:26 am #16447607

rokasB-4

Background of the issue:
I am trying to edit a translation using the Advanced Translation Editor on my WordPress site. The issue can be seen on this page: hidden link. For reference, I have provided a video: hidden link.

Symptoms:
When I attempt to edit the translation, I encounter a blank screen instead of the expected editor interface.

Questions:
Why am I seeing a blank screen when trying to edit translations in the Advanced Translation Editor?
How can I resolve the issue of the blank screen in the Advanced Translation Editor?

November 27, 2024 at 10:13 am #16448571

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting us

I kindly ask you to follow the steps in this order:
1.- Increase the WP memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:`

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');

- Add it above the line /* That's all, stop editing! Happy blogging. */

You can double-check the WordPress memory limit in WPML -> Support

2.- If you haven't yet, apply the workaround described in this errata page: https://wpml.org/errata/wordpress-6-7-mo-files-not-loaded-and-leading-to-missing-translations-on-front-end/

3. Edit the content (from the video you shared) in the original language -> Make a small change to the content -> Save the changes and update the translation

Could you tell me the results of the steps described above?

Regards,
Carlos