Pages not displaying after enabling WPML translations

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Supporter timezone: Europe/Madrid (GMT+02:00)

Tagged: Exception

This topic contains 18 replies, has 0 voices.

Last updated by Carlos Rojas 1 day ago.

Assisted by: Carlos Rojas.

Author	Posts
September 19, 2025 at 8:17 am #17415720
jean-marcW	Background of the issue: I am trying to enable WPML translations, but once WPML is activated, the homepage disappears. It works just fine with other pages. I have already received help from your support, but they closed the ticket. The issue can be seen at hidden link. Symptoms: The homepage disappears after activating WPML, while other pages work fine. Questions: Why does the homepage disappear after activating WPML? How can I resolve the issue of the homepage not displaying?
September 19, 2025 at 8:52 am #17415984
jean-marcW	Do you need me to give you access ?
September 19, 2025 at 9:00 am #17416001
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, My name is Carlos, and I will continue working on this ticket. 1.- Please share the site debug information as described in this guide: https://wpml.org/faq/provide-debug-information-faster-support/ 2.- You mentioned you already created a test homepage site. Could you please set this test page as the homepage again and share the URL so I can confirm the problem persists? Note: Make sure the actual homepage is translated and published in all secondary languages. Regards, Carlos
September 22, 2025 at 7:53 am #17420174
jean-marcW	Here's the debug information. May I give you an access to our wordpress ? Many thing were already tested. Thanks,
September 22, 2025 at 9:04 am #17420529
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Thank you for sharing the debug information Before asking for credentials to access the site, I kindly ask you to follow these steps: - Create a full site backup - Go to Plugins -> Add new -> Commercial tab -> Click on the button to look for updates and update the WPML plugins to the latest version - Contact your hosting providers and ask them to upgrade the PHP version to v8.1 or v8.2 - Flush any cache memory that might exist - Re-save the permalinks - Double-check if the issue disappeared Can you tell me the results of the steps described above?
September 22, 2025 at 12:51 pm #17421929
jean-marcW	Hello, Just finished doing everything and it doesn't work still. We went from 7.4 until 8.2 Thanks
September 22, 2025 at 1:26 pm #17422084
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for your message. 1.- Please share the access credentials to the site in your next message, which I have set private. That way, we will be able to reproduce the issue and double-check the configuration. Confirm you have created a full site backup that you can restore if necessary. 2.- Share a URL of the test homepage
September 22, 2025 at 1:41 pm #17422157
jean-marcW	I created a copy in the All-in-One WP Migration and Backup plugin. Should be OK What's your email ? So i can create an access
September 22, 2025 at 1:43 pm #17422161
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, You can use any test email to create the credentials. Please don't forget to add the administrator role to the user. I have set your next message private again.
September 22, 2025 at 3:01 pm #17422496
jean-marcW	The homepage is the one called "Accueil". You can currently see it correctly because WPML is not activated : hidden link As soon as you activate it, it disappears. The other main pages are : 2. Formulaire et accès 3. Marchandises sensibles
September 23, 2025 at 8:42 am #17424074
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for sharing the credentials requested. I ran several troubleshooting steps, but the issue persists. I would like to ask your authorization to create a full site backup to send it to our 2nd-tier specialists so they can take a deeper look at this behavior.
September 23, 2025 at 9:29 am #17424251
jean-marcW	Hello, OK for me, you can do that. Thanks !
September 23, 2025 at 9:34 am #17424278
jean-marcW	Just checked and it seems like it's working, isn't it ? :O hidden link
September 23, 2025 at 9:40 am #17424339
jean-marcW	Oh, but the footer disappeared. Is the footer the element causing the trouble ? If so, we can find other solutions.
September 23, 2025 at 12:07 pm #17424894
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, The front page appeared because I left String Translation disabled. I have activated it now, and you can see the issue is back. I will need to create a copy of the site to escalate this ticket to our 2nd tier of support. Do you authorize me to create the copy?