Background of the issue:
I am trying to translate five pages remaining in our translation queue on my site hidden link using WPML.
Symptoms:
I cannot get WPML to translate the pages despite several attempts. I have paused and restarted the translation, as well as switiching from Deep L to Google.
Questions:
How can I get WPML to translate these pages?
Thank you for reaching out to WPML support. While one of my colleagues reviews your ticket, I’d like to share some initial debugging steps to help resolve the issue right away.
It seems the translations are currently stuck. Please try the following:
Go to WPML > Support > Troubleshooting
– Click the Cancel in-progress automatic jobs option
Next, navigate to WPML > Translation Management
– Open the Jobs tab and cancel all pending jobs
– Return to the Dashboard tab under Translation Management
– Select one of the pages that is stuck and resend it for translation
Let me know how it goes or if you need further help.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
Hello,
Our developers told us that the problem should be gone, it was a sudden server spike. Could you try to send a page to translate from WPML > Translation Management and check if the problem is gone this time?
If the issue persists, please grant me access to your site and provide detailed instructions on how to replicate the problem. I'm enabling a private message for the following reply.
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We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
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Sure, I'll wait for your reply in case you need further help with this issue.
If you require additional assistance with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
Regards,
Itamar.
The topic ‘[Closed] Pages not translating’ is closed to new replies.
