plugin not updating

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with updating WPML plugins such as WPML Multilingual CMS, WPML SEO, and WPML String Translation. The updates either fail or the process crashes.
Solution:
1. We recommend removing the existing sitekey and then updating the plugin. This might require re-registering the plugin with a new sitekey.
2. If the issue persists, try deleting the existing key and create a new one to see if this resolves the problem.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Account Issues

This topic contains 13 replies, has 1 voice.

Last updated by abchimieP 3 days, 3 hours ago.

Assisted by: Shekhar Bhandari.

Author	Posts
March 20, 2026 at 3:22 pm #17914731
abchimieP	Hi, in the last 6 days the plugins from WPML arent updating.. it says updated failed ( see screenshot attached) WPML Multilingual CMS WPML SEO WPML String Translation or they failed or they keep in saying updating and then crash
March 20, 2026 at 5:18 pm #17915048
Juan de Paco Supporter	Hello, Thanks for contacting our support. Let's do an initial check by refreshing the connection with our servers and forcing the update. Please follow those steps and let us know if that solved the problem. Otherwise, someone from our Support team will take this ticket to troubleshoot the issue. Regards.
March 23, 2026 at 10:23 am #17918035
abchimieP	Hi Juan, I did follow all your giudance process and it is still failing to update the plugins. please help on this matter, thanks Elisa
March 24, 2026 at 4:44 am #17920082
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
March 25, 2026 at 10:36 am #17925715
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I removed the sitekey and updated the plugin without any issues with my sitekey, can you please check? you will need to register again with your sitekey now. Thanks
March 25, 2026 at 11:10 am #17925920
abchimieP	It doesnt allow me to register my key... see screenshots attached... this is my registered site key on my WPML account and I still get this error
March 25, 2026 at 11:16 am #17925961
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you delete the existing key and create a new one to see if it helps? Thanks
March 25, 2026 at 11:26 am #17926027
abchimieP	If I delete I get this warning... (see attached) soo all the translations done will be gone?? I didnt understand the harm it can be done to my website if I delete the existing key
March 25, 2026 at 11:30 am #17926051
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, The translations will not be affected by sitekey. Thanks
March 25, 2026 at 11:36 am #17926077
abchimieP	I just did new sitekey still same error (see attached)
March 25, 2026 at 11:37 am #17926098
abchimieP	I just had to delete the new one again and created another one again... now it works... could you check please?
March 25, 2026 at 11:42 am #17926124
abchimieP	Now it seems all plugins are up to date. You have been a great help.... I have been struggling with another support now for 3 weeks trying to find a solution for one problem and still nothing has been solved, here is the problem: Please help me find a solution it has been more than 3 weeks with this issue. All I want is for WPML do not translate the plugin content lists and leave both languages the same with the 145 documents lists to be reach on both pages. hidden link and hidden link Please help me find a solution, I have already grant access as Admin for you to work on it, I am tired of trying different things and do not see any changes The product names is not showing on French page... the list should be identical on french page as it is on English page as the documents dont needs translations as they are all in PDF Could you please help me with that?
March 25, 2026 at 1:42 pm #17926515
abchimieP	Are you still here?? I havent heard from you anymore
March 25, 2026 at 1:48 pm #17926534
abchimieP	as nobody is replying anymore I will close this