Site cannot connect to wpml API

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Supporter timezone: Europe/Madrid (GMT+01:00)

This topic contains 3 replies, has 0 voices.

Assisted by: Marcel.

Author	Posts
March 5, 2026 at 12:37 pm #17874881
martijnW-9	I cannot register my site key. It gives me Unable to parse data from service response error. Could it be the IP for my site is blocked in your systems?
March 5, 2026 at 12:59 pm #17874909
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Hello, May I know your IP and hosting in use so we can try to verify if the problem is that our servers blocked you? Regards,
March 5, 2026 at 1:33 pm #17875127
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00)	Hi, My name is Marcel, and I’ll be taking over your ticket. I can see that you are using WP Engine in combination with Cloudflare, which is currently affected by a known issue on our side. Our system administrators are investigating the problem at the moment. Based on our initial findings, it appears that our firewall may be blocking requests coming from the WP Engine servers. We are actively working on this and will keep you informed as soon as we have more details or an update. Best regards, Marcel
March 5, 2026 at 3:32 pm #17875517
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00)	Hi, it got unblocked now, can you please try again? Best regards, Marcel