Thanks. A different query on the same website. When trying to add an admin user (jessica@samuraipromotions.co.uk) as a translator they don't come up as an option?
Would you please log in with that user and go to the WordPress Dashboard > Users > Profile and make sure you add email name and other information there for the user?
After that, check if you can add the user as a translator.
Sorry. I can't login with this user, because it's another users account. Additionally i've confirmed that neither me or they are able to add themselves as a translator.
Thanks, may I have access to the website with your user?
I suggest that you change the password, after that, share it by setting the next reply as private, and after my troubleshooting, change the password.
Just to make sure we are on the same page, if your user is an admin user, you can not add it as a translation manager as all admin users are translation managers by default.
But you will still need to add the user as a translator to have access to the languages.
Except we've been able to add lots of other users who have @ in their username as translators. (Listed below). So why is this only now having an affect with Jessica? Is there another route to adding a translator?
Thank you. That is correct. May I ask you to update WPML Multilingual CMS and WPML String Translation plugins to the latest version?
- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)".
- Click the "Check for Updates" button.
- Update WPML and its addons there.
