Symptoms:
The ticket was closed with just a reference to a support article, and following the article did not fix my issue. I cannot send an email from the notification for an update and have to log into the support portal. I cannot reopen my old ticket.
Questions:
Why was my ticket closed with just a reference to a support article?
How can I send an email from the notification for an update?
How can I reopen my old ticket?
Why did following the support article not fix my issue?