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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 3 replies, has 0 voices.

Last updated by Kor 1 week, 5 days ago.

Assisted by: Kor.

Author Posts
June 9, 2025 at 2:32 pm #17118820

forward-d.o.o.A

Background of the issue:
I am trying to translate the Maintenance mode template (coming soon) using WPML. I have already translated it inside the WPML advanced editor, but the translated page is not showing on the front end. The language switcher only shows the current language. When I try to access the translated content directly by adding 'en' at the end of the URL hidden link, it redirects me to hidden link. The issue can be seen on the page: hidden link.

Symptoms:
The language switcher does not allow switching to English, and accessing the translated page directly via URL results in a redirect to the main page.

Questions:
Why is the translated Maintenance mode template not showing on the front end?
Why does the language switcher not allow switching to English?
Why does accessing the translated page via URL result in a redirect to the main page?

June 10, 2025 at 1:12 am #17119923

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details
https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.

June 13, 2025 at 1:42 pm #17133758

forward-d.o.o.A

Please check again, it should be ok now.

June 13, 2025 at 5:27 pm #17134434

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've checked and it looks like the homepage is not translated to English yet as shown in the attached screenshot. hidden link . Could you complete the translation and let me know if the issue is fixed?

Screenshot_173.png