translate the checkout page

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with translating the checkout and cart pages on their WooCommerce site using Elementor and WPML. Specifically, the checkout page redirects to the cart page, and there are difficulties in translating labels and fields within the checkout form.
Solution:
1. We recommend using the String Translation module as explained in the WPML documentation. You can find the guide here: String Translation documentation.
2. Ensure that the WCML setup is completed as per the instructions, which could help in managing the translations for the checkout and cart pages effectively. The setup guide is available here: WCML setup instructions.
3. If the issue persists, consider checking and adjusting the permalink settings to 'postname' for better SEO and functionality, which might resolve some redirection issues.
4. For translating links and ensuring they point to the correct language version, follow the guide on translating links here: How to translate links.

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, please open a new support ticket. We highly recommend checking related known issues at known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support team directly at WPML support forum.

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Tagged: WCML

This topic contains 2 replies, has 0 voices.

Last updated by jannisC 4 months ago.

Assisted by: Kor.

Author	Posts
February 12, 2025 at 3:52 pm #16697614
jannisC	Background of the issue: I want to ask how I can trasraslate the chloutpage & cart. As I open the checkout page this will be redirected to cart. Symptoms: The checkout page redirects to the cart page. Questions: How can I translate the checkout page? How can I translate the cart page?
February 13, 2025 at 9:06 am #16700743
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. Have you tried translating the strings using the String Translation as explained here? https://wpml.org/documentation/getting-started-guide/string-translation/
February 13, 2025 at 9:28 pm #16704557
jannisC	I was unable to finde how I can traslate the labels and the fileds insite the form of checkout. I remeber you- as you can see the this form is made based on the shortcat [woocommerce_checkout] Displays the user account page. I show your instractions but I dosen't find the way how I can traslate this. I don't find at the wpml\string traslation the filed Utilities and Admin text translation pls see in the attachment Best Regards Jannis Chtouris
February 14, 2025 at 12:57 am #16704769
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup. While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details https://wpml.org/home/minimum-requirements/. You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line: define( 'WP_MAX_MEMORY_LIMIT', '256M' ); define( 'WP_MEMORY_LIMIT', '128M' ); After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.
February 17, 2025 at 3:43 pm #16715394
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I opened your Website here hidden link and chose a Check in and out date. Then, it shows some listing and I clicked on the "reserve" button. Then, I'm able to checkout without issues and it's not redirecting me to the cart page. Also, please complete the WCML setup instructions here hidden link and this will allow you to translate the checkout and cart page.
February 17, 2025 at 4:29 pm #16715646
jannisC	Hello the page is currently under construction and has imperfections. You can book from this hidden link if you choose here book or the check in availability form (check i check out adults chieldren and than search) But my problem is to translate the checkout form . The checkout page is made with elementor and the shortcode [woocommerce_checkout]. The Greek name of the checkout page is ταμείο. If you log in is the bookhotelgreece.com dashboard try to find the page ταμείο (you can search thsi) and than open this with elementor. Than will view the checkout form in Greek languages that I want traslate is english. This is my problem Best regards Jannis Chtouris
February 18, 2025 at 8:10 am #16717251
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've checked and I find your setup quite confusing for me and I'm having difficulties trying to troubleshoot the issue for you. But anyway, this is what I've done, I opened this link hidden link and clicked on the "book" button. Then, it shows this checkout page hidden link . Are you saying that you'd like to translate this form from English to Greek Language?
February 18, 2025 at 7:47 pm #16720736
jannisC	I have a lot of problems with the translation. 1. Pls use the English flag and go to the English page hidden link , under the lebel Selected accommodation is Afandou Bay Resort, if you click on it, it takes you to the Afandou Bay Resort Suites hotel page, this is in Greek, normally it should be in English since we were on the English page. To turn the page to English, you have to press the English flag twice. Why doesn't it turn when you press it the first time? 2 if you press the book button it takes you to the check availability English page. If you can solve the translation problems that I mentioned so far so that we can move forward, also the Book button on the Greek page is in English and I don't know how I can translate it into English
February 19, 2025 at 1:21 am #16721460
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. First, I've changed the permalinks to "postname" here so that the Website could work properly in terms of SEO hidden link . To adjust the link, kindly translate the links here hidden link by clicking on the Gear Icon on the Language Section on the sidebar. I've shared a screenshot with you. Then, follow the instructions here to translate the links https://wpml.org/faq/how-to-translate-links/ . The correct English language link for "Afandou Bay Resort Suites" is this hidden link
February 19, 2025 at 7:41 pm #16726616
jannisC	Hello Many thanks. I have solved a lot of problems. I have an other problem. I must translate also the buttons like the book. pls see in the attachment, Pls let me know how I can do this Best Regards Jannis Chtouris New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/cannot-translate-buttons/
February 20, 2025 at 12:49 am #16727126
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'd like you to know that our support policy allows us to take care of only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. So I've split your ticket here https://wpml.org/forums/topic/cannot-translate-buttons/ so that we could follow up. As for this ticket, you can mark it as resolved.
February 21, 2025 at 8:38 am #16732602
jannisC	many thank Kor