Tell us what you are trying to do?
Some string-translations just don't show in the frontend. Strings to be translated are from the knowledge base "betterdocs"
Is there any documentation that you are following?
Checked your forum. Checked memory (256mb), deleted string, searched again for all strings and added the translation again for the string which did not help
Is there a similar example that we can see?
I have at least three translations which do not work
What is the link to your site?
I can give you access if you want?
Hello There,
Thanks for contacting WPML Support. I will try my best to assist you in this matter.
It is possible that the main strings are not registered for translation yet which is why, the translations are not showing in the Frontend. Please search for the string in the Admin screen and check if it is available there. Please check the documentation below to understand the process.
Often, we've seen that the main strings are listed in the Admin screen but not selected for Translation. For that reason, the main string remains untranslated and doesn't appear in the front end. This is why, I shared the doc with you. It is possible that the string that you've translated might be effective for the Backend only. I hope you can understand.
However, can you please share a screenshot of the strings and also the link to the page where I can see them? I also would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated.
You will find the needed fields below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
-Please make a backup of site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Hi There,
Thanks for sharing the access information.
I've checked and noticed that the text highlighted in the screenshot is dynamically added through the BetterDocs settings [BetterDocs > Settings > Layout > Single Docs]. As German is the default language of the site, When I updated the "Feedback Link text" field in the BetterDocs settings with the German text, that text started to appear for every language.
Kindly note that if the translation support for the dynamic field is set up correctly, you should be able to translate the text easily using WPML. It's possible that translation support hasn't been set up for the dynamic field, which might explain why content within it doesn't appear translated.
I kindly suggest contacting the support team of the BetterDocs plugin to discuss this issue. They might be familiar with such situations, and I believe they can better assist you in this regard. I hope you can understand.
Let me know the update. We will be happy to help if you need any further assistance.
