Translation Issues

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was dissatisfied with the translation quality provided by WPML on their website, describing it as inadequate and requested to unpublish the translated pages and asked for a refund.
Solution:
If you're experiencing similar issues with translation quality and are considering a refund, we recommend trying to request the refund using a different device to avoid potential bot verification blocks. If this does not resolve your issue, please visit our support forum at WPML Support Forum for further assistance.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Account Issues

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Last updated by Lucas Vidal de Andrade 3 months, 1 week ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
April 10, 2025 at 2:16 pm #16919119
windmasonA	Background of the issue: I am a Web Designer hired by Windmason.sa to implement WPML for auto translation on their website. We purchased WPML as there was no free trial available. I installed it and showed the translated pages to the client. Symptoms: The client was not satisfied with the translation quality, describing it as 'Looks like a Chinese Person translated Chinese content to Arabic.' They requested to un-publish the pages and asked for a refund. Questions: How can I get a refund for WPML?
April 10, 2025 at 2:46 pm #16919293
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Before I escalate that, can you please try asking for a refund on another device? That should avoid the bot verification block. Please let me know how it goes.
April 10, 2025 at 3:55 pm #16919720
windmasonA	I already tried and it was successful. It shows "We received your request for a refund. Please allow 48 hours for our admins to process it. We'll send you an email once your refund is complete."
April 10, 2025 at 4:10 pm #16919767
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Alright, I'm glad it worked. I'll leave this ticket open for the next few days. Let me know if you have any questions or problems. You should receive the refund briefly, though.