[Resolved] Translation service can't load

Hi there,
Thanks for contacting WPML support.

1. Please update WPML to the latest version and check if the issue is resolved. You can download the latest version (4.6.8) from your account here: https://wpml.org/account/downloads/

2. If that didn't help, go to WPML > Support > Troubleshooting page, and click the "Clear the Cache in WPML" button.

3. If you still see the same issue, please try the following steps:

- Go to your account page (https://wpml.org/account/sites/)
- Delete the key for the site
- Go to Plugins-> Add new-> Commercial tab
- Click on "Unregister WPML from this site"
- Click on "Register WPML"
- Click on "Get a key for this site"
- Register the site and use the new key to register again in Plugins-> Add new-> Commercial tab

Let me know please if that helps.

Kind regards,
Mohamed

I don't think that blocking the crawlers can cause this issue, also setting the site key as development shouldn't cause any issues with Automatic translation.

1. Please provide me with the WordPress debug.log, this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then check if any errors were saved to the debug.log log file inside the /wp-content/ directory
If you can paste your debug.log to https://pastebin.com/ and provide me with that link, it would be great!

2. I would need to request temporary access (WP-Admin and FTP) to the development site so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.

✙ I would also need your permission to take a local copy of your site to debug the issue without affecting your live site.

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks for your cooperation

Hi,

It seems to be an issue with REST API, the REST URL has /wordpress/ in it. Please see here: hidden link

Could you please check if you have any restrictions to REST API and disable it?