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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate "Add a coupon"string into French.
Solution:
Updating WooCommerce plugin to the latest version solved the issue automatically

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

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This topic contains 3 replies, has 2 voices.

Last updated by Noman 6 months, 1 week ago.

Assisted by: Noman.

Author Posts
May 22, 2024 at 10:45 am

valentinB-22

I have translated all the strings on this page into different languages except French. I am unable to do that. Could you please help me with the French translation?

May 22, 2024 at 12:55 pm
May 23, 2024 at 4:17 am #15660147

valentinB-22

I have moved the site following the guidance provided here: [Cloudways Site](hidden link). The login credentials are the same as those for the live site, which I have already shared with you. Please fix the issue as soon as possible.

May 23, 2024 at 9:49 am #15661921

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for migrating the site. I’m going to debug this issue on test site and will get back to your with an update soon.

Thank you for your cooperation

May 23, 2024 at 4:45 pm #15664628

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I checked the issue in a minimal environment by deactivating all plugins except WPML and WooCommerce, but the problem persisted.

Then, I updated the WooCommerce plugin to the latest version, which solved the issue.

After reactivating all plugins, the correct translation still showed, as you can see in the attached screenshots.

Please take a backup of your site and update the WooCommerce plugin to the latest version on your site to see if this resolves the issue.

Thank you for your cooperation and patience.

Promo code string translation FR.png
En coupon string.png