Background of the issue:
I am trying to translate more than 300 products from English to Spanish using WPML. I accessed the translation management dashboard at hidden link to find all the products for translation.
Symptoms:
I expected to see all 300 products available for translation, but only a few products are shown.
Questions:
Why are not all products appearing for translation in the WPML dashboard?
How can I ensure all products are available for translation?
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
I'd like to test a few things on your site. Is this a staging site where I can deactivate non WPML plugins and switch to a default theme? Also, please confirm if there is a full backup of the site, as I'd also like to run the steps in WPML -> Support -> Troubleshooting -> Clean Up section. Let me know if it's okay to test these steps on the site you have provided access for. Thanks!
Thanks for allowing me to disable plugins. I'm able to get to page 5 now on some of the languages (English and French). When I search by Source Language, I can see over 100 in French, over 100 in English and 75 in Italian. So it looks like the products were created in different source languages, and then translated. In other words, it appears English is not the source language for all products (source means original in this case).
To confirm this, I'd like to access the database and that way I can check the products and sort to see how many source languages are showing there. Is it okay if I install the Adminer plugin to check this?
I am escalating this ticket to our 2nd tier support for further troubleshooting. In the meantime, I did find that if you search for a product that doesn't show up in the first few pages, it does appear in the translation management dashboard. I know that is not a solution, but hopefully until we find a permanent solution, this can help if there are any priority translations you need to do. I'll update here as soon as I have more information.
