Skip to content Skip to sidebar

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to confirm the availability of 35120 translation credits for automatic translations on their site.
Solution:
We confirmed that the client has 35120 translation credits available, which can be used for automatic translations on their site. These credits can also be returned to their WPML.org account and assigned to any registered site. For more details on how to assign credits, we recommend visiting this documentation.
Additionally, the client can check the remaining translation credits directly from their site’s dashboard by navigating to: WPML >> Translation Dashboard > Translation Tools tab.

If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 3 replies, has 0 voices.

Last updated by Noman 3 weeks ago.

Assisted by: Noman.

Author Posts
October 6, 2025 at 5:31 pm #17461622

alisons-2

Background of the issue:
I am trying to confirm the availability of translation credits for the site archseattle.org. According to the WPML account management page, it looks like there are '35120' translation credits available.

Symptoms:
No specific issue or error message mentioned.

Questions:
Can we use the 35120 translation credits to work with the WPML tool for automatic translations (see screenshot)?

October 6, 2025 at 6:44 pm #17461805

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Yes, I can confirm that 35120 translation credits are available on this site: hidden link which you can use for automatic translation on this site.

Or you may return them to your WPML.org account and assign to any registered site.

Here is a doc for more details:
https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

Please let me know if this resolves the issue or if you need further assistance with this issue.

Thank you

October 6, 2025 at 8:01 pm #17461901

alisons-2

And inside of archseattle.org/wp-admin (WP Admin) how do I view how many translation credits we have left?

October 7, 2025 at 3:51 am #17462200

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

You can check the remaining translation credits directly from your site’s dashboard by going to: WPML >> Translation Dashboard > Translation Tools tab as you can see in the attached screenshot.

There, you’ll see the total number of credits available for this site.

Please let me know if this resolves the issue or if you need further assistance with this issue.

Thank you

prepaid credits left.jpg