Problem: You are trying to translate a page from English to Spanish using WPML, but the 'Translate Automatically' button is grayed-out and disabled. Solution: If you're experiencing this issue, we recommend you check if you have assigned credits for automatic translation to your site. Follow these steps: 1. Log in to your WPML account. 2. In the sidebar, go to Manage credits for Automatic Translation. 3. Find your website and click Add/Remove credits. 4. In the pop-up, click Add credits. 5. Enter the desired amount and click Add credits. After adding credits, the 'Translate Automatically' button should be enabled. If the issue persists, we may need temporary access (wp-admin and FTP) to your site to further investigate. Please provide this information securely when prompted in your next reply.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: You are experiencing JavaScript errors in WP Admin pages caused by WPML. This issue might be due to WordFence blocking the WPML Translation Proxy's access to the WP REST API. Solution: 1. Check WordFence Live Traffic: - Navigate to Wordfence → Tools → Live Traffic. - Filter for blocked requests or REST API calls. - Look for /wp-json/wpml/ or /wp-json/wp/v2/ endpoints. 2. Temporarily disable WordFence to see if the error disappears, confirming interference. 3. Whitelist WPML Translation Proxy IPs if published by WPML. 4. Adjust WordFence Firewall Settings: - Go to WordFence → Firewall → Blocking. - Ensure REST API access is not restricted for logged-in users. If these steps do not resolve the issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client needed to confirm the availability of 35120 translation credits for automatic translations on their site. Solution: We confirmed that the client has 35120 translation credits available, which can be used for automatic translations on their site. These credits can also be returned to their WPML.org account and assigned to any registered site. For more details on how to assign credits, we recommend visiting this documentation. Additionally, the client can check the remaining translation credits directly from their site’s dashboard by navigating to: WPML >> Translation Dashboard > Translation Tools tab.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are upgrading from PHP 7.x to PHP 8.2 and encountering issues with WPML, specifically repeated 'Commands out of sync; you can't run this command now' errors in your PHP logs. Solution: First, ensure you make a full backup of your website. Then, follow these steps: 1. Navigate to WPML → Support → Troubleshooting and sequentially execute: - Clear the cache in WPML - Cleanup and optimize string tables - Remove ghost entries from translation tables - Fix element_type collation and Fix WPML table collation - Optimize translation tables - Test again on PHP 8.2.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.
