[Assigned] Content Not Translating

Hi, Joseph.

I've added to the XML code in WPML -> Settings -> Custom XML Configuration the Elementor elements from this page: hidden link. The updated code is this:

<wpml-config>
  <elementor-widgets>
    <widget name="saaspik-hero">
      <fields>
        <field>title_text</field>
        <field>subtitle</field>
        <field>btn_text</field>
        <field>play_btn_title</field>
        <field>link_text</field>
        <field>top_title_text</field>
      </fields>
    </widget>
    <widget name="saaspik-heading">
      <fields>
        <field>title_text</field>
        <field>sub_title</field>
      </fields>
    </widget>
    <widget name="saaspik-funfact">
      <fields>
        <field>lists</field>
        <field>title_text</field>
      </fields>
      <fields-in-item items_of="lists">
        <field>title</field>
      </fields-in-item>
    </widget>
    <widget name="saaspik-icon-box">
      <fields>
        <field>title_text</field>
        <field>description_text</field>
        <field>more_link_text</field>
      </fields>
    </widget>
    <widget name="saaspik_parallax_images">
      <fields>
        <field>pairs</field>
        <field>title_text</field>
        <field>sub_title</field>
        <field>list_items</field>
        <field>link_title</field>
        <field>description_text</field>
        <field>button_subtext</field>
        <field>link>url</field>
      </fields>
    </widget>
    <widget name="saaspik-call-to-action">
      <fields>
        <field>title_text</field>
        <field>description_text</field>
        <field>link_text</field>
        <field>link>url</field>
      </fields>
    </widget>
    <widget name="eael-post-grid">
      <fields>
        <field>show_load_more_text</field>
        <field>excerpt_expanison_indicator</field>
        <field>read_more_button_text</field>
      </fields>
    </widget>
    <widget name="saaspik-button">
      <fields>
        <field>text</field>
      </fields>
    </widget>
    <widget name="saaspik-team">
      <fields>
        <field>name</field>
        <field>position</field>
        <field>desc</field>
      </fields>
    </widget>
  </elementor-widgets>
</wpml-config>

Now you need to follow these steps.

1. Edit the original French page: hidden link

2. Make a small change. (You can add space in the title.)

3. Click the Save button.

4. You will see that the pencil icon next to English changes to a circled-arrow button. This means that the translation needs an update.

5. Click to edit the English translation with the Advanced Translation Editor.

6. Complete the translation.

7. Do the same for all the pages with this problem.

Please note that you can also go to WPML -> Translation Dashboard and send those pages and posts for automatic translation. Please read about WPML's Translation Dashboard here: https://wpml.org/documentation/translating-your-contents/
https://wpml.org/how-to/translation-dashboard/.

It is very important for me to remind you that the Saaspik plugin/theme that adds custom Elementor elements is not officially compatible with WPML. Therefore, translation support must be added to support those elements. I already added the elements I could find on the homepage and the other page you mentioned. Please read our guide here: https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/. If you have any doubts about this process, we can always help with adding translation support. Please note that for now, I removed the Multilingual Tools plugin from your site. This is because we don't leave plugins we installed on clients' sites.

In our chat, you mentioned that the table content on the homepage is not translated. You referred to the table in the attached screenshot, homepage-table.jpg. You added this table in Elementor's Text Editor element. I've checked this issue on my local test server and consulted one of our developers. Regarding this specific issue of handling HTML for the table, we might have a problem here, and I'm going to esclate it to our second-tier supporters. I'll keep you updated on this specific issue.

It is important for me to mention, as I already mentioned in our chat, that the table does not look the same as in the screenshot you shared in our chat. I'm referring to this screenshot: https://wpml.org/wp-content/uploads/2026/01/17703478-Screenshot_from_2026_01_05_10_36_31.png. I mention this so you will be aware.

Regarding the menu problem you reported. In our forum, we try to keep one issue per ticket. Therefore, I've split the other ticket and created a new ticket with this issue. Please see the new ticket here: https://wpml.org/forums/topic/split-the-menu-isnt-fully-translated/.

Regards,
Itamar.

Hi, Joseph.

Our job in the WPML support team is to answer any questions related to WPML, guide you through translation processes, identify issues with WPML, and esclate them to our developers. I'm sorry, but we cannot do all the work for you. In other words, I can go through each problem you specify in the attached documentation and correct it myself. However, I can show you what to do with a few examples. I already explained where the problem stems from. And I also provided examples on how to fix things. And I'll be happy to provide another example. As a reminder, the problem stems from the Elementor plugin you are using. I'm referring to the Saaspik Addons plugin and the Saaspik theme. To add support to those custom Elementor widgets, you need to follow our guide here: https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/.

Let's take as an example some text that is not getting translated on this page:
hidden link
I'm referring to this text:

La gestion d’une équipe prend vite un temps considérable : plannings, absences, missions, formations, matériel…
Avec eBrigade, tout est centralisé sur une seule interface intuitive. En quelques clics, vous planifiez, notifiez, suivez et analysez vos activités.

This text is coming from the Heading Description field of the Saaspik Heading widget. Please see the attached screenshot saaspik-heading.jpg. In WPML -> Settings -> Custom XML Configuration, I already added support for the Saaspik Heading widget. However, it missed the support for the Heading Description. It was like this:

    <widget name="saaspik-heading">
      <fields>
        <field>title_text</field>
        <field>sub_title</field>
      </fields>
    </widget>

But now that we have text in the Heading Description field, we can also add translation support for it, like so:

    <widget name="saaspik-heading">
      <fields>
        <field>title_text</field>
        <field>sub_title</field>
        <field>description_text</field>
      </fields>

After adding this, I went to the page's editing screen here: hidden link and ensured the translation was complete. If it is not completed, I complete it. It is important to do that because it was incomplete before I added the translation support I mentioned above. Now that it is complete, I make a small change to the original page and click the Save button. Now you will see the circled-arrow icon next to English. And now, when you edit the translation with the Advanced Translation Editor, you will be able to translate the heading description. Please see the attached screenshot, complete-trans-in-ate.jpg. If you check the frontend, you will see it is completed. Please see the attached screenshot translation-ofdescription.jpg. Now this was just an example. But it is possible that adding <field>description_text</field> will also fix other parts on other pages that are not translated. So you need to repeat what I explained on other pages. And if there are other Saaspik widgets without translation support, you need to add them.

I'm not sure if it's practical for you, but as an alternative, you can consider using one of the officially compatible Elementor add-ons: https://wpml.org/plugin-functionality/page-builders-addons/elementor-add-ons/. But I understand if it is not practical for you, since you have already done a lot of work in the site's default language.

The problem of translating HTML tables using Elementor Text Editor or HTML widgets is a separate issue from the Saaspik issue. This issue I'm going to esclate to our second-tier supporters.

Please note that my weekends are Friday to Saturday. If you have further questions, I'll be available to get back to you next week.

Regards,
Itamar.