credits - WPML

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 1 reply, has 0 voices.

Assisted by: Bobby.

Author	Posts
December 20, 2025 at 9:47 am #17679644
basv-29	hi guys, see my earlier ticket today - so what i did to solve it: i bought 50 euro credits, removed the site, reinstalled plugin, removed cache and added a new site. This resolved the problem. but now i have a lot of credits. Can you pleaase refund the 50 euro and allow me to first empty the existing 145k credits? Thanks!
December 22, 2025 at 10:28 pm #17683541
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, Unfortunately I am not able to find your previous ticket under your account therefore I dont have the needed context. however, as this is the technical support we cannot process refunds. If you would like a refund, please reach out to our accounts team here: https://wpml.org/home/contact-us/contact-form/