This thread is resolved. Here is a description of the problem and solution.
Problem:
The client has a WordPress site with English as the default language and has set up both English and Spanish languages. They encounter an issue where, after changing the dashboard language to Spanish and updating an order status in WooCommerce, the email notification is still sent in English, even though it works correctly when ordering from the website frontend.
Solution:
We explained that the notification email sent to the admin is always in the site's default language, as set in WPML > Languages. To receive the notification email in Spanish, the client should change the language of their profile by navigating to
Users > Profile
and adjusting the language settings there. Additionally, we provided a hook that can be used to receive emails in the language set for the client's profile:
If this solution does not seem relevant, please open a new support ticket.
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Last updated by 1 year, 7 months ago.
Assisted by: Prosenjit Barman.
