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[Resolved] Getway timeout error when auto translate the page

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This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 1 year ago.

Assisted by: Long Nguyen.

Author Posts
December 19, 2023 at 10:02 am #15090699

peterJ-48

Hello,

When I auto translate this page ( hidden link ) we are getting a gateway timeout error.
If I remove the country_flags (Find the screenshot) section I am able to auto translate this page ( hidden link )

Can you help me how to auto translate this page with images?

Auto_translate_error.png
Country_Flags_Section.png
December 20, 2023 at 9:32 am #15099759

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Peter,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

I see it is a WordPress block, so please try the troubleshooting steps below and see if it helps:

1. Update WPML to the new version 4.6.8, follow the documentation https://wpml.org/faq/install-wpml/#checking-for-updates.

2. Enable a minimal environment:
- deactivate all non-WPML plugins.
- switch to a standard theme of WordPress.
❌ IMPORTANT: Please backup your database and website before proceeding ❌

If not, please enable WP debug, translate the page again to see the error and share the error log with me. If you don't know how to enable WP debug, please follow the documentation
https://wordpress.org/documentation/article/debugging-in-wordpress/

Look forward to your reply.
Thanks