How to delete this as the prior dev has left the project.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to add a new local URL for development and wants to know how to unregister a site URL from their WPML account, especially since the previous developer's local install is no longer working and cannot be accessed to unregister from there.

Solution:
1. We recommend visiting https://wpml.org/account/sites/ to remove any site that is no longer in use.
2. After removal, the existing credits should automatically return to the client's WPML.org account, allowing them to generate new WPML keys.
3. If the client has access to the WordPress backend, they can navigate to Plugins > Add New > Commercial and unregister WPML from the old key.
4. Subsequently, the client can create a new key and re-register WPML with that new key.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If so, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.

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Tagged: Exception

This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 2 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
April 11, 2024 at 12:50 am #15506712
emmaS-15	Tell us what you are trying to do? Add a new local URL for dev Is there any documentation that you are following? Searched the forum and no hits on 'delete site url' Is there a similar example that we can see? What is the link to your site? No, it is a local site and I have no access to it.. otherwise I'd delete from there.
April 11, 2024 at 11:55 am #15508926
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. You can go here (https://wpml.org/account/sites/) and remove any site that you don't want to use anymore. The existing credits should go back into your WPML.org account automatically and that is how you can empty the list so that you can generate new WPML keys. Related documentation: https://wpml.org/faq/install-wpml/#register I hope that you will find this information helpful. 🙂 Mihai Apetrei
April 11, 2024 at 10:43 pm #15511033
emmaS-15	Hi Thanks for the response .. I did see: https://wpml.org/faq/install-wpml/#unregister But that dev has left and in fact, his local install is no longer working. He cannot unregister from his local development platform. Since I have admin rights to this licence, how can I 'evict' this old and no longer accessible site? TIA
April 12, 2024 at 8:58 pm #15514177
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I am not fully sure that I understand what do you mean. Inside each WordPress backend, you can go to Plugins > Add new > Commercial > and UNregister WPML from the old key. Then, from here (https://wpml.org/account/sites/), you can create an new key and RE-register WPML with that new key. That should work. Please let me know if I'm misunderstanding this situation still. Thank you!