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[Waiting for user confirmation] Media Translation is not showing

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Supporter timezone: Europe/Vienna (GMT+02:00)

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This topic contains 11 replies, has 0 voices.

Last updated by Bigul 56 minutes ago.

Assisted by: Bigul.

Author Posts
May 27, 2025 at 7:58 pm #17080573

xavierC-5

Hi Bigul,

As requested, here I pass you again, the issue we have with the Media Translation not working.

I've attached the image for your reference where you can see that the image has been translated but is not reflecting on the translated language.

Translated image is the top image on the Staging (Test) Homepage.
hidden link
hidden link

I've done all the possible tests:

1- Translate the image. Search and translate image option.
2- Delete the original image, upload a new image and translated. Search and translate image option
3- Delete the original image, upload a new image, translated, clear all cache. Search and translate image option
4- Delete the original image, upload a new image, translated, clear all cache and refresh the original and translated page. Search and translate image option.

Nothing seems to be working.

Regards.

17076061-Image_056.jpg
May 30, 2025 at 11:08 am #17091775

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you resolve the issue.

We are still working on this issue. As part of our troubleshooting steps, we updated all plugins, including Elementor, to their latest versions.

After the update, the banner image is no longer displayed on the frontend in both languages. Please refer to the attached image for details.

Sorry, please check on your end and let us know if it is working for you or not.

--
Thanks!

Bigul

2025-05-30_16h33_31.png
June 2, 2025 at 3:35 am #17096179

xavierC-5

Hi Bigul,

Thanks for the feedback.

The main banner desktop image did move to the phone banner that's why it was not showing. I've just moved it back to the main desktop banner and it shows again.

When opening the media translation, it never finishes to open completely the page.

I tried again to translate another image but still not working.

Regards,
Xavier
June 2, 2025 at 8:04 pm #17099395

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Xavier,

Thank you for the updates. We are currently reviewing the issue in more detail and will get back to you as soon as possible. Please wait.

--
Thanks!

Bigul
June 16, 2025 at 9:57 am #17137921

xavierC-5

Hi Bigul,

Any update on this issue??

Thanks,
Xavier
June 16, 2025 at 6:09 pm #17140095

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Xavier,

Sorry for the delayed response. We are still working on this issue, but unfortunately, the possible workarounds haven't resolved it so far. We will get back to you soon with an update. Thank you for your patience.

--
Thanks!

Bigul
June 17, 2025 at 5:05 am #17140595

xavierC-5

Hi Bigul,

Thanks for the follow up.

Regards,
Xavier
June 25, 2025 at 1:57 am #17166997

xavierC-5

Hi Bigul,

It's over a week since our last message and so far no news about this issue.
Do you know anything more about it?

Regards,
Xavier
June 25, 2025 at 6:14 am #17167168

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Xavier,

The banner image translation is not displaying due to a compatibility issue. As per our escalation procedure, I have reproduced the issue on a clean installation and escalated it to our compatibility team for further investigation. We will update you as soon as we have more information. Please wait.

Sandbox Site: hidden link

Page: hidden link

--
Thanks!

Bigul
June 27, 2025 at 3:25 pm #17178106

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Xavier,

We have a workaround for this issue. Please check the Vietnamese homepage now. It is showing the banner image after following the steps: hidden link

1) Go to WPML >> Settings >> Custom XML Configuration
2) Add the following language configuration and save the changes

<wpml-config>
  <elementor-widgets>
    <widget name="wd_banner">
      <conditions>
        <condition key="widgetType">wd_banner</condition>
      </conditions>
      <fields>
        <field type="post-ids" sub-type="attachment">image>id</field>
        <field type="[Woodmart] Promo Banner - Link" editor_type="LINK" key_of="link">url</field>
        <field type="[Woodmart] Promo Banner - Subtitle" editor_type="LINE">subtitle</field>
        <field type="[Woodmart] Promo Banner - Title" editor_type="LINE">title</field>
        <field type="[Woodmart] Promo Banner - Content" editor_type="AREA">content</field>
        <field type="[Woodmart] Promo Banner - Button text" editor_type="LINE">btn_text</field>
      </fields>
    </widget>
  </elementor-widgets>
</wpml-config>

3) Open the Homepage for editing in English
4) Make a minor change in the content and save the changes to refresh the translation settings
5) Resave Homepage translation from WPML Translation Editor

Please refer to the attached images for more details.

--
Thanks!

Bigul

2025-06-27_20h51_31.png
2025-06-27_20h35_56.jpg
June 30, 2025 at 4:03 am #17181198

xavierC-5

Hi Bigul,

Thanks!

Tested and worked well.

May I know what is the problem? Is it a plugin bug? Or it is something only affecting us?
Just to understand if this is going to be fixed in future updates or we should leave the code.

Regards,
Xavier
June 30, 2025 at 7:34 am #17181469

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Xavier,

Thank you for the feedback. We are glad to hear that you are now getting the expected results.

When using custom Elementor widgets, it is important to define the WPML language configuration in the wpml-config.xml file of the Elementor add-on plugin or the theme that includes the widget. Although the WoodMart theme already includes a wpml-config.xml file, it does not fully support translation of the Promo Banner image.

To resolve this, we added the necessary language configuration under WPML >> Settings >> Custom XML Configuration. This step is required because it overrides the existing configuration in the WoodMart theme’s wpml-config.xml file, ensuring proper translation of the Promo Banner image. Keeping this custom configuration in place ensures that the translations work as expected. For more details, please refer the following documentation.

https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/

https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/

https://wpml.org/documentation/support/language-configuration-files/overriding-language-configuration-files/

We tested several combinations of image translation (by its ID) configurations, and the one that finally worked is the one currently in place. This testing process is what caused the delay. Thank you for your patience.

<field type="post-ids" sub-type="attachment">image>id</field>

--
Thanks!

Bigul