I am trying to: Translate home page of my website from HEB to ENG. And its OK on desktop. I can switch between the 2 Languages. But on the mobile mode (of the same page) it shows only HEB without ENG (see image 1).
This is the link to the page hidden link
when i pick the ENG it becomes hidden link
Until this point it all good.
But whene i copy the link and paste it to my phone to see how it looks on mobike mode, i dont see a thing...(see image 2)
I expected to see:Same result of tranlated page on mobile just like it appears on desktop.
How can i fix it?
By the way, iat this moment HEB support not allowed.
If we can continue to chat on HEB i really prefet it.
Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with the first debugging steps or if I can help with the issue quickly.
The translated homepage (hidden link) does not load for logged-out users; please check the attached screenshot. It's taken from my desktop. That's why the language switcher does not work as expected on the homepage. And that's why you see it does not work on mobile, because you're not logged in.
Could you please go to your WordPress dashboard → Pages → and edit the homepage in Hebrew. When you are on the edit page, please use the language switcher located in the admin bar (shown in the attached screenshot) to switch to the English version of the page and make sure it's published.
By the way check out what i have written here: settings>reading>home page static
it really looks like something wrong with this page.
i even triyed to Rewrite & republish it again via edit page section.
i can see that the ENG translation is good and ready but not appearing to not connected users...
still have a problem here.
maybe open secret chat with me so i can provide you my login detaiel so you could check it out from the inside?
It looks like the translation homepage in English language is in the Trash or Draft mode so in the desktop view, I also do not see the translation page. Please edit the homepage in Hebrew > switch the language to English with the language switcher at the topbar and check the status of the translation page.
If it does not help, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.
The issue happens because the homepage in English language is in Draft mode, so the visitor cannot view the Draft page, only the administrator can view it. Please check this screenshot hidden link
I've published the homepage in English language and you can check it on your mobile phone again.
