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This topic contains 2 replies, has 2 voices.

Last updated by marioB-40 1 year, 11 months ago.

Assisted by: Kor.

Author Posts
February 8, 2023 at 3:16 pm #12989051

marioB-40

I am trying to:
Find out why the product title for "Ultraprobe 9000" displays this weird message but only in 3 languages (Russian, English-GB, and Portuguese-Portugal).

Link to a page where the issue can be seen:
hidden link

I expected to see:
Under the "Meet Our Products" section - "Ultraprobe", the "Ultraprobe 9000" product title / link translating correctly to each language.

Instead, I got:
The title switches to "IDEAL FOR TROUBLESHOOTING AND DATA COLLECTION" but only for the 3 languages mentioned above. I cant figure out why.

Screenshot 2023-02-08 at 10-13-38 Products – UE Systems.png
February 8, 2023 at 6:56 pm #12991229

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

Could you please try making minor edits to the primary language page and re-translate it and see if it helps?

If the issue persists, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

While checking your debug information, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for you?

Thanks!

Kor