This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tagged: ATE
This topic contains 10 replies, has 2 voices.
Last updated by mariaG-51 1 week, 2 days ago.
Assisted by: Mihai Apetrei.
Author | Posts |
---|---|
September 19, 2024 at 5:11 pm #16200361 | |
mariaG-51 |
Background of the issue: Symptoms: Questions: |
September 20, 2024 at 8:33 pm #16204122 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Hi there. There might be a chance that you have selected to use the default WordPress Editor for translations instead of using the WPML translation editors, by setting the options as it is shown here in this documentation URL below: Please check and let me know how that goes. Mihai Apetrei |
September 22, 2024 at 5:18 pm #16206589 | |
mariaG-51 |
Good evening, sir. I appreciate your answer, but I already checked that documentation. That's why I contacted support for further help. I'm using Elementor Pro, not the default editor. When I want to add a translation, the default editor opens, showing an empty page. As you see in the screenshot attached, I don't see the options that are shown in the documentation you just sent. I need to solve this issue as soon as possible, please. |
September 23, 2024 at 9:28 am #16208255 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Hi there. The screenshot that you sent me is from the backend of the translation page. You should edit the main language page and that's where you will find those options on the right. Those options are only showing in the default language edit page. Does that make sense? Do you understand what I mean or you prefer to share site access with me so that I can show you? Practically, while you are in the backend of the site, you need to make sure that you are on the default/main language first (make sure the language flag at the top black bar is the default language) and then go to pages > find the page > and hover your mouse over it and select the first "Edit" link. Then, on the right, you should find those settings and you will see that probably the WPML translation editor is disabled at the moment. Please let me know how things go. |
September 23, 2024 at 9:49 am #16208464 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Hi there. The domain doesn't work so I can't access it at the moment. I get ads as you see in the screenshot. These were the links that I tried to access: hidden link hidden link |
September 23, 2024 at 9:53 am #16208513 | |
mariaG-51 |
Hi Mihai: To be able to access, you need to add this to your host: 151.80.161.28 devtrastea.club |
September 23, 2024 at 7:39 pm #16211695 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Hi there. Thank you, I can confirm that I was able to log in following the steps that you mentioned. From what I can see on the site, all pages and posts are already translated so I'm not sure where you are trying to click the + icon. Should I create a new post/page or you want to do that so that I can reproduce the issue, see the + icon and so that I will be able to click it? Please let me know. |
September 23, 2024 at 7:43 pm #16211702 | |
mariaG-51 |
The content it’s just duplicated. The main language is Spanish. If you try to edit the translation in the editing icon, you will face the same issue: the ATE is not working |
September 24, 2024 at 12:30 pm #16214743 | |
mariaG-51 |
Plase, I need to solve this issue as soon as possible, can you please help? |
September 24, 2024 at 7:20 pm #16217313 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Hi there. So, I created this test page here in Spanish (this is the Spanish WordPress Editor page): Please take a look at my screenshots and follow the steps mentioned in one of the screenshots. I hope that things are clearer now. |
September 25, 2024 at 6:16 am #16218152 | |
mariaG-51 |
Hi Mihai! It was a brilliant idea to create a new page and fix it from there. I clicked the option that says "apply to all the pages" and now it works! Thank you very much for your help. (Your Spanish is very good, btw ;)) Kind regards |
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.