[Resolved] The reusable block is translated in both English and Arabic

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) First of all, sorry for the late reply due to a higher workload. Could you please make sure that the English footer is published, not a draft?

Also, please check if the translated template is assigned correctly.

2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me much information about how your site is configured.

Best regards,
Osama

Hi,

Thanks for the debug information. Please let me know if you checked the translated block status.

If it's published, and you still face the issue, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

Hi,

Thanks for your patience. Our compatibility team has found a workaround for the issue by the following steps:

1- Edit the (wp-content\plugins\rehub-framework\includes\class-rehub.php) file
2- Replace the following code at line 101

/* Get REHub theme option value by key */
public static function get_option( $key ) {
	if ( function_exists( 'vp_option' ) ) {
		$value = vp_option( "rehub_option." . $key );
	}
	else {
		$options = get_option( 'rehub_option' );
		$value = (!empty($options[$key])) ? $options[$key] : '';
	}
	return $value;
}

With

/* Get REHub theme option value by key */
public static function get_option( $key ) {
	if ( function_exists( 'vp_option' ) && ! class_exists('SitePress') ) {
		$value = vp_option( "rehub_option." . $key );
	}
	else {
		$options = get_option( 'rehub_option' );
		$value = (!empty($options[$key])) ? $options[$key] : '';
	}
	return $value;
}

I've applied the above steps to the sandbox site. Please check it and let me know if it works correctly.

Best regards,
Osama