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Last updated by Osama Mersal 4 days, 11 hours ago.

Author Posts
December 6, 2024 at 10:48 am #16485405

sotirR

Background of the issue:
I am trying to update some translations via WPML translation editor. We open the editor, make changes, save changes, and the editor saves them, but the content is still not changed. We can make content updates only directly in the builder. In the past, it worked correctly but now it is not.

Symptoms:
There is no error appearing in the editor, but there is also no updated content after saving the settings. I expected to see saved changes on WPML translation editor, but instead, I got no changes after saving edits.

Questions:
Why are the changes not appearing after saving in the WPML translation editor?
How can we ensure that the changes made in the WPML translation editor are reflected in the content?

December 8, 2024 at 2:25 pm #16489900

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

1) Would you please share screenshots or a screen-recorded video while reproducing the issue to help us understand it better?

2) According to the debug info, you use the Classic Translation Editor; please create a new page and check if the issue persists.

Also, please go to WPML-> Settings, select the Advanced Translation Editor, create a new page, and try to replicate the issue.

Best regards,
Osama