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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 6 replies, has 2 voices.

Last updated by Kor 1 year, 5 months ago.

Assisted by: Kor.

Author Posts
June 7, 2023 at 7:15 am #13782499

giladT

So I have added a rank_math_rich_snippet short code to one of my pages and have translated it using automated translation option. When I edit the translation I see that it is there, but when I change language on the page (for example to Bulgarian or basically any language) I still see an English text. How can I fix it?

Bulgarian Translation.png
Bulgarian Front End.png
June 8, 2023 at 8:23 am #13790997

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

This issue is not clear based on the screenshot that you've provided.

I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

June 8, 2023 at 3:02 pm #13794115

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked your pages here hidden link and all pages are being translated correctly except Best Bitcoin Robots which requires reviewing the translations.

Could you please list the steps to replicate it and also, tell me which page you are working on and having issues translating?

June 9, 2023 at 8:18 am #13797519

giladT

I have problem translating this review ( hidden link

As you can see part of the text is translated and the other part is still in English. I have used rank_math_rich_snippet to add this part of content that is not translated.

Bulgarian translation is missing .png
June 11, 2023 at 7:05 pm #13805677

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I can see the issue now. May I know where can I edit this shortcode "[rank_math_rich_snippet id="s-645a691379f04"]" as shown in the attached screenshot on your Website?

I need to know how you create the rich snippet so that I could check where to translate it. Let me know how it goes.

Screenshot 2023-06-12 at 3.04.25 AM.jpg
June 12, 2023 at 8:37 am #13807319

giladT

Sure, I have used RankMath plugin to create a software app schema and there was this shortcode (please see the images attached).

RankMath shortcode.png
RankMath Plugin .png
June 12, 2023 at 10:38 am #13808615

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I can see how it's being made now. Are you able to create a shortcode for the schema in your Bulgarian language?

I can see that you're displaying the schema from the English language using this "[rank_math_rich_snippet id="s-645a691379f04"]"

Maybe you can try creating a new schema for your Bulgarian Language and display it using a unique shortcode rank_math_rich_snippet id?

Let me know how it goes.

The topic ‘[Closed] translation is not showing on the front end’ is closed to new replies.