The product categories are not displaying correctly in the English version compared to the German version. Additionally, products are not assigned to the appropriate categories in English.
One important point is that the product categories are imported from the Rentman plugin. They are being imported correctly in German, but not in English.
Furthermore, other posts and pages are also not properly translated into English. The menus are not displaying correctly and are not properly synchronized between languages.
Since the English setup appears to be completely broken on the backend, we would like to schedule a call to quickly review and resolve all of these issues.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
Hello,
Since you're importing the categories from somewhere else other than a normal WPML Sync, then they will probably not stay in sync as you expect them unless you do it directly from that "rentman" plugin which doesn't seem to be compatible with WPML (that doesn't mean it won't work but it hasn't been tested by us).
Can you try to go to WPML > Support > Troubleshooting and select the correct post type in the taxonomy sync option to see if that works?
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
What you're showing there has nothing to do with your workflow.
Unless you trigger the "save_post" hook from WordPress, the content you change in the original language will not be synced on the translations (that means you'd need to create a snippet for it, and custom coding is outside the scope of our support).
The problem here has to do with your workflow, would you care to explain how it works to see if there's something we can do to help here?
We have shared the screenshots for the steps you recommended, and we can confirm that those configurations were already in place.
Recommended step : "Can you try to go to WPML > Support > Troubleshooting and select the correct post type in the taxonomy sync option to see if that works?"
However, we are still unable to identify the root cause of the issue.
Currently, we are facing problems with translations across posts, pages, products, and categories:
- Some items are translated, but not completely
- In some cases, content appears in English instead of the translated language
- In other cases, parts of the content are missing from the translated version
This makes it difficult to determine whether the issue is related to:
- a configuration problem, or
- a technical issue affecting the translation process
Could you please help us understand:- How we can properly debug or verify where the translation is failing?
We would appreciate your guidance in identifying and resolving this issue.
Is it possible to identify the actual issue or find a solution? Kindly guide us on the next steps. Alternatively, if we could connect over a call, it would be greatly appreciated so that we can check together for any possible misconfigurations.
To keep things clear and efficient, let’s first focus on the main issue you reported product categories not syncing correctly in English. Once we resolve that, we can continue with the other issues (menus, pages, etc.), as they may or may not be related.
As my colleague mentioned, since the categories are being imported via a 3rd-party plugin (Rentman), this behavior can be expected. WPML relies on standard WordPress hooks (like save_post) to sync translations, and if the import process bypasses those, synchronization won’t happen automatically.
To try to resolve the category issue, please follow these steps:
- Go to WPML → Taxonomy Translation
- Select Product categories (product_cat)
- Scroll to the bottom of the page
- Click “Synchronize product categories”
This will attempt to align the taxonomy terms across languages.
Let me know how it goes, and based on your results, we can guide you further or explore alternative approaches if needed.
