Unable to parse data from service response.

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Tagged: Exception

This topic contains 2 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 6 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
October 10, 2023 at 7:15 am #14545835
willR-4	I am trying to: Update WPML and related plugins Link to a page where the issue can be seen: hidden link I expected to see: Plugins updated Instead, I got: Unable to parse data from service response. I have already tried disabling the firewall plugin and it didn't help. I have checked the server logs and the requests are not being blocked. Here is an example request with a 200 response (no response has 403): 86.234.4.110 - - [10/Oct/2023:09:12:49 +0200] "POST /wp-admin/admin-ajax.php HTTP/2.0" 200 36 "<em><u>hidden link</u></em>" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/117.0.0.0 Safari/537.36" I also include a screen shot of the installer support page showing the error. I just checked and this is happening for all my sites. It appears there is a major issue with your plugin update service.
October 10, 2023 at 7:24 am #14546063
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and thank you for reporting this! I am escalating this to our Systems team and I will get back to you as soon as I have an update. I'm leaving the ticket assigned to myself for now. Thank you so much for your patience throughout the debugging process. Mihai Apetrei
October 10, 2023 at 8:50 am #14547575
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	I am back. Thank you for your patience. Can you please try again now? If the issue is resolved, can you also please mark this ticket as resolved, too? Thank you! Mihai