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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 4 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 7 months ago.

Assisted by: Long Nguyen.

Author Posts
May 15, 2023 at 9:44 pm #13651537

alainC-25

when i want to see any of my tranlated page who are not latin alphabet, like hebrew, japanese, korean etc.., instead of real translation it shows me only ?????????????????????????????????/ everywhere please guime precisely and exaclty where to go in the menu to fix that. thanks

May 16, 2023 at 6:35 am #13652279

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Alain,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

The issue is mostly related to the database collation, please follow the documentation below to fix the issue and let me know if it helps.
https://wpml.org/faq/texts-showing-as/

I also need more information on your site by sharing the debug info. If you don’t know how to share the debug info, please follow this article https://wpml.org/faq/provide-debug-information-faster-support/
Your next reply is enabled to share the debug info.

Look forward to your reply.
Thanks

May 18, 2023 at 1:21 pm #13672297

alainC-25

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WhatsApp Image 2023-05-18 at 15.56.53.jpeg
WhatsApp Image 2023-05-18 at 16.01.16.jpeg
WhatsApp Image 2023-05-18 at 15.50.00.jpeg
May 18, 2023 at 1:24 pm #13672367

alainC-25

i have follow your answer and did the process on phpmyadmin and still does not work above you can see the debug information please try to give real help and not copy paste links
thanks

May 19, 2023 at 1:42 am #13675529

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Thank you for your feedback.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: 
https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.

Look forward to your reply.
Thanks

The topic ‘[Closed] when i want to see any of my tranlated page who are not latin alphabet, like heb’ is closed to new replies.