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Supporter timezone: Europe/Bucharest (GMT+02:00)

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This topic contains 4 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 4 months ago.

Assisted by: Mihai Apetrei.

Author Posts
July 17, 2023 at 8:01 am #14046939

duanmanZ

Why is the switcher's drop down icon not at the same distance from screen to scr

Snipaste_2023-07-17_15-59-37.png
July 17, 2023 at 8:02 am #14046965

duanmanZ

Why is the switcher's drop down icon not at the same distance from screen to screen, is it possible to make him always at the same distance?

July 19, 2023 at 9:46 pm #14068751

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

I think that spacing might be coming from custom coding from the active theme or (at least) one of the active plugins.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

July 25, 2023 at 7:12 am #14093487

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for the credentials.

I can confirm that I was able to log in successfully.

I am spending more time on this and I will get back to you as soon as I have more feedback.

I will leave the ticket assigned to myself for the moment.

Kind regards,
Mihai

July 28, 2023 at 5:02 pm #14119173

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

The login URL stopped working.

Can you please check it once more?

Thank you!

Mihai

The topic ‘[Closed] Why is the switcher's drop down icon not at the same distance from screen to scr’ is closed to new replies.