[Resolved] WoodMart - Fatal Error when translating Layouts
This thread is resolved. Here is a description of the problem and solution.
Problem: The client reported that the German version of the menu was displaying correctly, but the layout was confusing. Additionally, manual text updates were not appearing correctly on the front end, even after force refreshing the page. Solution: We reviewed the translated menu and discovered that the size values were missing. We corrected these values and updated the translated menu. We recommend the client to check if the translated menu now works as expected. If the issue persists or if this solution becomes outdated, we advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. For further assistance, please open a new support ticket or visit our support forum at https://wpml.org/forums/forum/english-support/.
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Background of the issue:
I am trying to translate layouts using the WoodMart theme on my site hidden link. I have repeated the translation process many times.
Symptoms:
I encounter a fatal error when translating layouts, and the process always gets stuck.
Questions:
How can I resolve the fatal error when translating layouts with the WoodMart theme using WPML?
Is there a specific configuration needed for WPML to work with the WoodMart theme?
Can you please let us know what is the fatal error message saying? Do you have a copy of the complete error message or a screenshot?
If you just see "fatal error" or a blank screen, that is a general error message and we can't know what is causing the error until we don't dig a bit deeper.
Let us share the steps that you can use to find out more about what is the actual error when you see a general error message like that one.
We can enable the WordPress debug log and recreate the issue to see if we are getting a longer error message that is more specific.
This will allow us to see if any PHP errors are being produced.
In order to do that, we can edit the wp-config.php file inside our WordPress directory and insert the following lines:
Now, we can try to reproduce the issue once again.
We should now be able to locate the debug log in: /wp-content/debug.log
Paste the content (if any) on a site like pastebin.com and then share the link with us (only you and us will see the URL you are sharing, it is automatically hidden for anyone else).
The problem with the error mentioned is now resolved!
The menu page already displays the German version properly!
But the layout is confusing!
Also I changed the text manually and it didn't show up correctly on the front end! I have CTRL+F5 to force refresh the page and it still doesn't show up!
The site is a development environment and I don't have any kind of caching turned on as well as a cdn service!
I recorded a video, maybe it's a little clearer that way!
Thanks for the video. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
There are also manual text changes, and product add-ons!
Also just curious why the translated version doesn't add the size values! I seem to have set up menu synchronization, but I'm not sure! If I add a new language afterward, will I have the same problem?
1) These values are not copied when you translate your menus, so if you add another language, you will need to adjust these fields manually in the translated menu.
2) I've updated the English home page and its translation to change the text mentioned in your video. Please check if it's changed correctly.
3) Please give me more details about the product issue.
For the issue with modifying text on the frontend:
Can you explain how it was resolved? I want to avoid encountering the same issue in the future when modifying text!
Here’s the video of the product: hidden link
Some of the product options are displayed correctly, but the translated text does not appear (perhaps I didn’t add it to the translation fields).
The main issue is that for some products, the additional options do not show up on the product page!
Also, there is another issue:
The product reviews data is missing.
New threads created by Osama Mersal and linked to this one are listed below:
1) I edited the page in the default language using Elementor, made a minor edit, and updated it.
After that, I updated the translation using the Translation Editor.
2) We try to keep one issue per ticket in our forum. Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster.
Therefore, I've split the other issue and created a new ticket with this issue.
