WPForms not displaying on translation management

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client wants to translate WP forms but doesn't see the option in the dropdown, even though they are following the guide on creating multilingual forms using WPForms and WPML and have both plugins installed.

Solution:
We requested temporary access to the client's site to investigate the issue further. We reminded the client to back up their site before providing access, as per our Privacy and Security Policy. After gaining access and reviewing the site, we suggested that the issue might be because the forms were created before setting up WPForms Multilingual. We recommended following the steps provided in an existing support ticket: https://wpml.org/forums/topic/missing-wpforms-in-translation-management/#post-14586793.

If this solution doesn't look relevant, please open a new support ticket in our support forum.

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Tagged: Exception

This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 3 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
January 15, 2024 at 10:18 pm #15187147
arranR	I want to translate WP forms. I don't see it as an option on the dropdown. (following this guide: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/) I have both plugins too.
January 15, 2024 at 11:51 pm #15187250
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link I will be waiting for your response. Kind regards, Mihai Apetrei
January 16, 2024 at 1:04 pm #15189850
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi and thank you for the credentials. I can confirm that I was able to log in successfully. I am spending more time on this and I will get back to you as soon as I have more feedback. I will leave the ticket assigned to myself for the moment. Kind regards, Mihai
January 18, 2024 at 12:00 am #15197425
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there, I'm back. I think there is a chance that these forms were created before setting up WPForms Multilingual. Can you please try the steps in this other existing ticket (https://wpml.org/forums/topic/missing-wpforms-in-translation-management/#post-14586793) and see if that resolves the issue for you? Please let me know how things go. I will be waiting for your response. Mihai