WPML configuration

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 15 replies, has 0 voices.

Last updated by Shekhar Bhandari 2 months, 2 weeks ago.

Assisted by: Shekhar Bhandari.

Author	Posts
January 20, 2026 at 2:23 am #17744430
borislavV-2	I have installed the WPML plugin, but the wizard isn't starting. There is no error or bug showing, it's just the WPML setup title and an absolutely empty page below. Please assist ASAP, because I need the site very urgently!
January 20, 2026 at 4:36 am #17744511
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. It looks like there may be some misconfigured settings. Since this seems to be the first time setting it up, I’d suggest resetting WPML. Could you please reset and reactivate the WPML plugin and check if that resolves the issue? Please create backup before a reset. https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/#step-3-do-the-wpml-reset If the above doesn't help, to debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
January 20, 2026 at 10:41 am #17745466
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you go here: hidden link reset the WPML plugin and see if it helps? Look forward to your reply. Thanks
January 20, 2026 at 10:59 am #17745599
borislavV-2	I already did and the reset is not helping. I provided credentials and I hope you will be able to resolve it.
January 20, 2026 at 11:58 am #17745988
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you check the issue now, it should be fixed, I renamed the WPML(setup) options name from wp_options table and it's working properly for me Look forward to your reply. Thanks
January 20, 2026 at 8:30 pm #17748362
borislavV-2	The issue which was reported earlier is resolved and thank you for that! Now unfortunately it doesn't seem to work in regards to the translation. I have added second language version, which should appear here: hidden link But as you can see it simply redirects to the main site. What needs to be done, so that the second language version works?
January 20, 2026 at 9:35 pm #17748471
borislavV-2	It appeared after I finished the first translation. There are some other issues. 1. How do I modify where there is some sort of visual bug? Where from can I modify the button for example if it doesn't load. In one of the buttons the test is on the left and we want to center it The second has an additional <br> I am attaching all the screenshots I wonder where from can I modify the elements of the translated version so it looks good.
January 21, 2026 at 3:20 am #17748725
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I see bg version is now available, for the <br> tag I edited the translations from here: hidden link by clicking the pencil icon and it fixed the issue. Look forward to your reply. Thanks
January 21, 2026 at 10:57 am #17749915
borislavV-2	While translating something happened and some of the images are not loading now See here: hidden link This happened after translating this page
January 21, 2026 at 11:00 am #17749931
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, It looks like cache, hidden link is showing the images for me. Thanks
January 21, 2026 at 11:03 am #17749933
borislavV-2	Yes. It reloaded well.
January 21, 2026 at 11:13 am #17750045
borislavV-2	Hello, I see that these page for example does not appear where the translations are. hidden link How can I translate it?
January 21, 2026 at 11:15 am #17750047
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, This are services post types and to make them translatable, go to WPML->Settings->Post Types Translations and set service as translatable. https://wpml.org/documentation/getting-started-guide/translating-custom-posts/ Once it's set correctly, you can translate it as normal pages posts. hidden link Look forward to your reply. Thanks
January 21, 2026 at 11:16 am #17750062
borislavV-2	Also this submenu. I can't find it as well.
January 21, 2026 at 1:19 pm #17750401
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, To translate the menu follow the steps as mentioned here: https://wpml.org/documentation/getting-started-guide/translating-menus/ Further, Every ticket is reserved for resolving one specific matter, ensuring focused support, streamlined communication, and high-quality service. Therefore, please open new tickets for your other concerns. Thanks

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