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[Resolved] Wpml otsg plugin not activating

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This topic contains 1 reply, has 2 voices.

Last updated by Bruno Kos 1 year, 9 months ago.

Assisted by: Bruno Kos.

Author Posts
March 16, 2023 at 12:04 pm #13259135

jamesO-17

Tell us what you are trying to do?
We are trying to activate the otsg plugin downloaded from our account. upon trying to activate the plugin we are redirected back to the plugins page.

and getting the following post error:
OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [body] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [action] => site_key_validation [site_key] => jyP1FINI8q [site_url] => hidden link [source] => 3 [using_icl] => [wpml_version] => 4.5.14 [installer_version] => 3.0.4 [theme] => Hello Elementor [site_name] => myBMI [repository_id] => wpml [versions] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [sitepress-multilingual-cms] => 4.5.14 [wpml-string-translation] => 3.2.3 [wpml-media-translation] => 2.7.1 [woocommerce-multilingual] => 5.1.2 ) ) ) ) [timeout] => 45 ) )

hidden link

What is the link to your site?
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March 16, 2023 at 12:28 pm #13259211

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

Thank you for contacting WPML support!

Do you mean that the issue occurs when you try activating WPML Multilingual CMS or our Installer plugin?

Please enable the WordPress debug log. This will allow us to see if any PHP errors are being produced.

1. Edit wp-config.php and insert the following lines (just before /* That's all, stop editing! Happy publishing. */ part)

define( 'WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true);
define( 'WP_DEBUG_DISPLAY', false);

2. Reproduce the issue.

3. Locate the debug log in: /wp-content/debug.log

4. Paste the latest lines here. No need to paste the entire log file, just 20 lines or so will do. Please censor any sensitive information.

Regards,
Bruno Kos