After I re-created the site, the credits assigned to it were lost

This thread is resolved. Here is a description of the problem and solution.

Problem:
When I removed a site, the credits assigned to it were lost

Solution:
1. Go to plugins->add new->commercial tab and verify that your site is registered (if you changed the domain you might need to update the key as well)

2. Go to WPML->Translation Management -> Automatic Translation-> verify your account is set up there, let me know what you currently see when you go to it.

3. Navigate to your database and run the following SQL query

select *
from wp_options
where option_name = 'WPML_SITE_ID:ate'
OR option_name = 'WPML_TM_AMS'

Relevant Documentation:

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Tagged: ATE

This topic contains 4 replies, has 2 voices.

Last updated by davisS 1 year, 12 months ago.

Assisted by: Bobby.

Author	Posts
January 12, 2023 at 5:09 pm #12807947
davisS	I am trying to: Recover credits Link to a page where the issue can be seen: I expected to see: That I still had automatic translation credits Instead, I got: No more automatic translation credits When I removed a site, the credits assigned to it were lost
January 12, 2023 at 9:12 pm #12809211
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, What is the site's URL so I can review your account from our side?
January 12, 2023 at 10:28 pm #12809333
davisS	Hi @bobby - Previously the URL was hidden link, but I had to change it to hidden link.
January 13, 2023 at 6:54 pm #12815869
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Thank you! I took a look and can locate the 30000 credits, under the /wp domain however, I am not able to locate the /wp/ domain. Please do the following: 1. Go to plugins->add new->commercial tab and verify that your site is registered (if you changed the domain you might need to update the key as well) 2. Go to WPML->Translation Management -> Automatic Translation-> verify your account is set up there, let me know what you currently see when you go to it. 3. Navigate to your database and run the following SQL query select * from wp_options where option_name = 'WPML_SITE_ID:ate' OR option_name = 'WPML_TM_AMS' share with me your results.
January 13, 2023 at 7:40 pm #12816075
davisS	thanks @bobby! I now am seeing the credits on the automatic translation screen. It looks like I'm all set!