Assigning credits

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Supporter timezone: Europe/Kyiv (GMT+03:00)

Tagged: Exception

This topic contains 7 replies, has 0 voices.

Last updated by Andrey 2 days, 19 hours ago.

Assisted by: Andrey.

Author	Posts
April 11, 2025 at 8:48 pm #16924455
martha-smith-tforce-holdings-i Site owner	Background of the issue: We are trying to assign credits to our site under development using WPML. We allocated 4500 credits to our only site. Symptoms: The allocated 4500 credits are not appearing on the site. Questions: Why are the allocated credits not appearing on our site?
April 12, 2025 at 8:43 am #16925066
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Please follow these steps: 1. Go to Plugins → Add New and click the Commercial tab. Click Unregister WPML from this site. 2. Once the page loads, click on Register WPML. A message asking you to enter the site key will appear. Click on Get a key for this site. 3. In your WPML account, complete the site key wizard. 4. Copy your new key and paste it in the Commercial tab. When done, you can delete your old site key in the WPML account. 5. Assign the credits to this site.
April 15, 2025 at 6:25 pm #16935852
martha-smith-tforce-holdings-i Site owner	We tried the suggestions above but we still can't see where our 45,000 went. We did orginally have 90,000 and were trying to assign credits
April 16, 2025 at 12:19 pm #16938661
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. Could you please provide the link to the website where you are allocated 45000 credits? I've enabled debug information for this support ticket. Please refer to this link for instructions on how to retrieve this information from your site and provide it to us: http://wpml.org/faq/provide-debug-information-faster-support/
April 16, 2025 at 2:01 pm #16939347
martha-smith-tforce-holdings-i Site owner	[I have got the debug information]
April 16, 2025 at 2:02 pm #16939356
martha-smith-tforce-holdings-i Site owner	hidden link
April 16, 2025 at 3:25 pm #16939873
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you, I will check this further with our team and let you know.
April 22, 2025 at 10:14 am #16954340
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for being so patient. I would like to confirm whether you attempted to create a new site key and register it. Could you please upload a new screenshot showing the sitekey? The previous screenshots show the old site key that you are still using.