Background of the issue:
I am trying to manually update the text for Malay translated pages. The issue can be seen on these pages: hidden link hidden link hidden link hidden link
Symptoms:
Certain pages fail to load. I expected to see the advanced translation editor, but instead, I got two errors: 'Unable to retrieve job details' and 'file size limit exceeded'. Additionally, the page constantly loads.
Questions:
Why are certain pages failing to load when updating Malay translations?
What causes the 'Unable to retrieve job details' error?
How can I resolve the 'file size limit exceeded' error?
Why does the page constantly load without displaying the advanced translation editor?
This ticket has been inactive for quite a while. I didn't get a reply from you. So, I've transformed this chat into a support ticket because you may still need our help. If you do, please reply to this ticket, and one of our supporters will continue helping you.
This is what I wrote in the chat:
You may be facing similar problems, such as the following.
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